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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 17, 2018

No Good. Brought my car in for a oil change, 2 recalls, problem with radio now my seat do not heat up. Now my alarm will not set on it own. My car was there f More

by CHARLESIVORY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky in service
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

CHARLESIVORY, I'm sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 17, 2018

Always a great experience at Rizza Rizza has a great service department and Danielle O’Conner is an asset to the company !!!!!!!!! Will definitely do business again with the service dep More

by RESQME5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor
Nov 20, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the awesome feedback! You're right, Danielle is indeed an asset. We're very happy to hear that he we were able to provide you with great service. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 16, 2018

Great Service I appreciate the caring and thoroughness. Problems solved. There are no other comments that are relative to the the excellent service that is provide More

by karend0406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service
Nov 20, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 15, 2018

Routine services Change of oil was what I came on for. But was told I needed tire rotation new blades cost over 248 dollars I did have it serviced that cost was a s More

by MARYLISTECKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 16, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to reach out if you’d like to discuss them in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 15, 2018

Everything went very well Service representative was great very helpful didn’t very good job. Everyone I dealt with was very professional. I would recommend Rezza Cadilac t More

by ALEX.TENUTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Nov 16, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review, Alex. We are very happy to hear that we could be so helpful and very professional during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 15, 2018

Good and comfortable waiting area Service was good. I got a free car wash but they didn’t dry the car-soaked. In this weather it should be dry so the doors don’t freeze. So when I g More

by Corvette1128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Nov 16, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 14, 2018

Complete satisfaction The representative who you have working in service department answered all my questions and fixed all my problems with out a problem and I was in and More

by Vatorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle o’ Connor
Nov 15, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback, Vatorman! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 14, 2018

Danielle is great Danielle in service is top notch. Knowledgeable and proactive. She completed all the paperwork for the mail in rebates. She keeps me informed of pr More

by BOKOWAL21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in the Service Center
Nov 15, 2018 -

Rizza Cadillac Buick GMC responded

Hi BOKOWAL21! Thank you for this great review! Danielle is truly an exceptional employee and we appreciate her for giving you a great experience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 13, 2018

Great job Battery dead. Replaced extremely within normal time everyone was very nice I’m a Disabled Vietnam Veteran and was extremely Happy with the Service Dep More

by Ronandgin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler great in service department
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 13, 2018

Cadillac Cue screen replacement Danielle was very professional in her handlings of my service experience. I appreciated her sense of urgency in getting my vehicle’s issues repaired. More

by Ajgalla612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that Danielle and the rest of our staff at Rizza Cadillac Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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