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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 29, 2018

Determination I came in with a real scary problem. My car was shaking from side to side. They took it for a ride and felt it too. It took time. My car was there More

by YHTAK225
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle. And whoever the mechanic was that solved the problem. It could have been distereous.
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank for the positive feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Good friendly service. l’ve always had good and friendly service at Rizza Cadillac. I would recommend them to anyone. The ladies working in the Service Dept. Danielle and R More

by Kelo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John O'Connell
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Rip off They wanted 800 dollars to replace a pedal assembly which should be a recall item in the first place. The mechanics down the street said 215 out the d More

by Eskay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John O'Connell
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

Eskay, I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Bad attitude Reception lady have attitude and told me it's an hour wait over the phone but when I came in she told me it's a three hour wait and insisted that who More

by YOUSAYELL9
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The lady that sits closest to the sevice door
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

YOUDSAYELL9, I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 28, 2018

2015 CTS Everything was great. Got my vehicle back sooner than I thought. Especially since it was last minute. Danielle and the service team are always very fr More

by jrawall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Danielle and our team was helpful and friendly during your visit with us. If you have any questions, please don't hesitate to reach out to us again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 28, 2018

First Class Service Becky & Danielle are Rizza Cadillac treasures. They are always so friendly, efficient & professional. My service was done in the scheduled period of More

by Jarp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor & Becky, Mike Mikicic
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for this great review! We're excited to hear that Becky and Danielle took care of you! They are great assets and we appreciate all they do. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 28, 2018

Great customer service. Very clean, very efficient. I have never had any problems getting in and out. I usually deal with danielle and she couldn't be more pleasant. Even if I have to wait in the waiti More

by Locker79
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle in service area
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 27, 2018

Last minute oil change and repairs The people were friendly and helpful. I called last minute to change days for my appointment and they got me in and out. Thanks so much! More

by BSTOLI333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful and friendly during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 26, 2018

Great Both people were excellent and proficient. I was able to get my oil changed less than 30 minutes. Dan always remembers me and helps when he can. He More

by Rosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy Brown
Nov 27, 2018 -

Rizza Cadillac Buick GMC responded

Rosa, thanks for the great review! We are happy to hear that Dan always takes care of you. Please don’t hesitate to reach out if there’s anything else you need. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

Nov 27, 2018 -

Rizza Cadillac Buick GMC responded

Rosa, thanks for the great review! We are happy to hear that Dan always takes care of you. Please don’t hesitate to reach out if there’s anything else you need. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 25, 2018

Awesome My visit was for a routine service check on my current vehicle. I grew interest on a different model durung my wait, so I thought how much of an diffe More

by KarlaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Allegretti, Mike Lorenzo
Nov 27, 2018 -

Rizza Cadillac Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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