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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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December 02, 2018

Very good! Both the girls were very helpful and were were able to answer my questions immediately . Becky arranged a rental car so I would not have to sit there More

by REVERIE381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Dec 04, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Becky and the rest of our staff were able to provide an overall positive experience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 01, 2018

Service dept. Have the best people with alot of know how and about your car Have also had my husband to.purchase a car from the dealetshiip.i always tell.peoples a More

by jcdotson24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O conner, Mo Almasri
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Your kind words and fantastic review are greatly appreciated! Thank you for spreading the word about your excellent experience at Rizza Cadillac Buick GMC; we look forward to working with you, your family, and your friends in the future. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 01, 2018

Shocked In the passed I always brought my car in for service and I have been totally. However, this one particular time which has been recently I have some co More

by A.HAYES44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your recent experience. Please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 01, 2018

GREAT!!!!!! The whole experience was Great. Rebeca checked me in quickly and professionally. showed all the current recommended services due....gave me a loaner d More

by nelson1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca D'Andrea
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for this great review! We're excited to hear that Rebecca took care of you! She is a great asset and we appreciate all she does. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 01, 2018

Excellence I love bribgibg my car to Rizza for service dye to their quality of service provided to customers, such as myself! Excellent wirk and customer service More

by Angel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service dept.
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 01, 2018

Becky does a great job Becky in service takes care of my wife and I all the time and keeps us coming back. She makes service for us very pleasant. Thank you Becky More

by samhanz28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Service Consultant
Dec 04, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. It’s great to hear that Becky always takes care of you and that she has earned your continued business by providing you a very pleasant experience. We look forward to working with you again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 30, 2018

Poor Customer Service Cadillac service closed 15 minutes earlier than scheduled time. Had to go to Buick service to wait 15 minutes for my invoice. Once I made payment, I w More

by nolaks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcelino Alfaro
Dec 06, 2018 -

Rizza Cadillac Buick GMC responded

nolaks, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 30, 2018

Oil change and brakes This was an excellent experience. Very professional and well taken care of in a timely fashion. I trusted the mechanic with the work he did. I also li More

by Lisa Davison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard Nick Muznig
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Lisa, thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 30, 2018

Service staff Becky was very professional and helpful. The whole process was very efficient. I was given a beautiful Cadillac Xt5 as a loaner which was nice too. More

by SALGALOTTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Dec 03, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing an efficient service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Becky was very professional and helpful during your visit. Pay us a visit if you have any further questions! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 29, 2018

Friendly My experience was decent. Fixed the car under warranty with a loaner. I didn't have a problem. 10 days to do the work although it was Thanksgiving More

by JJANOZIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an overall positive experience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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