Rizza Cadillac Buick GMC - Service Center

Dissatisfied I ordered mud guards and had them installed by this dealership. I drove home looked at the guards one of them had a huge gap in it. I called John and I ordered mud guards and had them installed by this dealership. I drove home looked at the guards one of them had a huge gap in it. I called John and he assured me the problem would be taken care of. I took it back drove back home same problem. I called John left a message and he never returned my call More

Great service I appreciate the help and even the opportunity to get a loaner to replace my CT6 while it was being serviced. The most important thing however is the I appreciate the help and even the opportunity to get a loaner to replace my CT6 while it was being serviced. The most important thing however is the flexibility because I had to change my appointment due to moving. More

Excellent Service Danielle O'Connor was very helpful and knowledgeable when I bought my car in for service. Outstanding customer service! One thing I believe you'll s Danielle O'Connor was very helpful and knowledgeable when I bought my car in for service. Outstanding customer service! One thing I believe you'll send out coupons when people can't you them. By the time they can be used... They're expired. Especially for oil change! More

Recall and Cabin Air Filter I went in for a recall and decided to do my cabin air filter since the car was going to be at the shop either way. The service was quick for what I ne I went in for a recall and decided to do my cabin air filter since the car was going to be at the shop either way. The service was quick for what I needed to have done. More

Timely and professional service Excellent customer service and maintenance was timely. Explanations were provided when service took longer than expected. I recommend Rizza Cadillac Excellent customer service and maintenance was timely. Explanations were provided when service took longer than expected. I recommend Rizza Cadillac to my friends. I will lease again More

Time matters Had an appointment to get an oil change, I’m satisfied with the service work performed.... but it took over two hours of waiting with an appointment! Had an appointment to get an oil change, I’m satisfied with the service work performed.... but it took over two hours of waiting with an appointment!!! More

Excellent customer service I have a 2016 GMC Terrain and previously had a few negative experiences at a GMC Dealer close to my home and decided to go to Rizza in Tinley Park. Wa I have a 2016 GMC Terrain and previously had a few negative experiences at a GMC Dealer close to my home and decided to go to Rizza in Tinley Park. Was the best decision, customer service was phenomenal, and my vehicle is finally fixed! They took the time to inspect and resolve the problem. Kyle my Service Rep, always professional, and kept me well informed. I couldn’t be happier! More

Usually do good job but caused me inconvenience this time I was there because of a recall on the power steering system. It was suggested that I have the cooling system flushed. I agreed. 72 hours later my che I was there because of a recall on the power steering system. It was suggested that I have the cooling system flushed. I agreed. 72 hours later my check engine light comes on. I take the car back and I am told a hose was loose. It may have been because I “ran over something or they may have forgotten to reconnect it”. Mistakes happen but I think you should at least offer to compensate the customer ( just a little sign of appreciation) for the time they spent making an additional trip to the dealership in the rain after cancelling appointments that they had scheduled to take care of something else that they need to take care of. By the way...we both know (the service department and me) that it was a mistake made by the mechanic...I did not “run over something” and cause the problem... More

Up and above expectations!! They outstanding service advisors and especially Danielle O'Connor. Their service department is second to none😎👍👍 as well parts department Personel They outstanding service advisors and especially Danielle O'Connor. Their service department is second to none😎👍👍 as well parts department Personel and cashier services are timely!! More

incredible service John Howard is an incredibly helpful friendly pleasant man!!! Service is always good. Every time I make an appointment I have been accommodated. The w John Howard is an incredibly helpful friendly pleasant man!!! Service is always good. Every time I make an appointment I have been accommodated. The wait time never exceeds what it should. More