Rizza Cadillac Buick GMC - Service Center

The service manage is one of the worst I have dealt with! We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have take We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have taken this vehicle in for loud wind noise coming out at the top of the drivers window. Twice we were told by the service department that, “it’s a convertible, it’s going to be louder than a regular car, and there is nothing wrong with it.” The second time this car was taken in it had 17,000 miles on it, it now has 30,971 miles. We made an appointment and brought the car in yesterday for the same complaint and also the turbo charger was making a noise. Upon completion of service I received a phone call from Kyle explaining that the turbo charger had been fixed but there is now a tear in the covertsble top that is making the loud wind noise above the drivers window. He also explained that the mechanic took the car for a ride and located the tear above the drivers window. In putting a piece of tape over said tear its fixed the noise. He also said it’s not covered by the warranty. Now I’m not a certified ASE certified mechanic, however when someone complains to me there is a noise on two separate occasions I would look a little harder into the problem. So, I then asked to speak with the service manager, Tom Wendtz, 4 times. Finally Kyle had the Tom the service manager call me. Tom then proceeded to tell me that the last time we brought the car in at 17,000 miles, which now the car has 30,971 miles on it, why haven’t we brought the car in before now?! Tom then proceeded in arguing with me that the tear wasn’t there the last two time and now the tear could have been caused by, “ someone could have tried to break into the car, and it’s not covered under the warranty. I would have to call GMC and file a report to see if they would cover the roof.” Are you kidding me??!!! It’s a convertible if someone wanted to break in they wouldn’t have tried to make a tear in the seam of the top they would have broken out the window or even cut the entire top of the roof!! That’s the most absurd thing I have ever heard. Two prior time I bring the car in for the same problem and was told nothing is wrong with it and now the third time I’m being told that!! Come on!! Does this man think I’m an idiot? I’m 42 years old been a Union pipefitters for 17 years and I’m being told something like that!!! Might want to review Tom’s resume and into his customer relations ability. When I came back to the dealership to pick up my car, I asked to speak with the general manager or whoever was the highest manager on duty at the time. The general manager, Jim Allegretti, came out and spoke to me. I expressed my concerns and problems with him. Also I told him that I’m buying two cars from this dealership I would never be back due to his service manager. He told me he would look into and said he would be right back. He came back after looking into it and told he would make everything right. Jim explained that he has someone come in every Thursday and would fix it at no cost to me and apologized many time for what happened. Now if the service manager had any type of common sense or customer service ability, he would have looked into the problem more than what he was told by the service department and service technicians. I have been a foreman for numerous companies and will back the men and women working for me 100% after I have looked into the problem and done everything I could to identify a problem they have come to me with and done my due dilegence to figure out a solution. If that means talking to my upper management to figure a solution then that’s what I do. Not lie to the customer and say something that!! Completely unprofessional! Thank you Jim for coming up with a solution. Jim Allegretti is the sole reason I would come back to Rizza Cadillac, Buick, GMC. If anyone would like to talk to me about this message i am more than happy to answer any phone call or have a meeting. My name is Chad Darley Thank you. More

Becky was awesome Quality service overall. Great communication. Highly recommend Becky and her team. Quality service and communication overall. Prompt and very thorough Quality service overall. Great communication. Highly recommend Becky and her team. Quality service and communication overall. Prompt and very thorough. Vehicle was ready as promised. More

Warranty work Bought a new car. Good experience. Made an appointment for oil change and tire rotation. The service department staff is knowledgeable, timely and Bought a new car. Good experience. Made an appointment for oil change and tire rotation. The service department staff is knowledgeable, timely and courteous. Would recommend. More

Excellent customer serv Our vehicle was serviced for a recall part, but my check e fine light was on . The technican completed a point check and reported back to us that ther Our vehicle was serviced for a recall part, but my check e fine light was on . The technican completed a point check and reported back to us that there was no issue with the vehicle . We were spared the costly repairs that NTB HAD QUOTED US! More

Service. My service repair on my car was done in a timely manner. I appreciate the wonderful customer service Danielle provided. She is very helpful and knowle My service repair on my car was done in a timely manner. I appreciate the wonderful customer service Danielle provided. She is very helpful and knowledgeable about how long a service would take and provided a ride back home for me until my car was ready. I have dealt with her several times and she is awesome. More

Great fast and friendly. They did what they said they were going to do. They had a loaner ready for me. They also called me the same day and said the vehicle was done. They did what they said they were going to do. They had a loaner ready for me. They also called me the same day and said the vehicle was done. More

Quick oil change at Rizza Buick My wife brought her Buick encore in at 9 o’clock in the morning for an oil change and it was done by 9:45 my wife was so happy so was I. Happy wife h My wife brought her Buick encore in at 9 o’clock in the morning for an oil change and it was done by 9:45 my wife was so happy so was I. Happy wife happy life! More

Horrible service Cars been there for 10 days, problem hasn’t been serviced. Had to go there show the mechanic the problem personally. Left car and problem still not se Cars been there for 10 days, problem hasn’t been serviced. Had to go there show the mechanic the problem personally. Left car and problem still not serviced. Told to drive car for 200 miles to see if problem goes away. Absolutely unacceptable More

Efficient on time very satisfied Very courteous time efficient clean Waiting room very pleased with the work that was accomplished I will return for more service work if necessary tha Very courteous time efficient clean Waiting room very pleased with the work that was accomplished I will return for more service work if necessary thank you very much More

Great service. Daniele provided a great service was very attentative and worked to resolve the issues with the vehicle. She provided updates and when the car had add Daniele provided a great service was very attentative and worked to resolve the issues with the vehicle. She provided updates and when the car had additional issues and needed to be taken back she resolved the issues. More