Rizza Cadillac Buick GMC - Service Center

Exceptional service Danielle was amazing in keeping in touch and letting me know exactly what was going on each and every day my car was in the shop. A lot of places don' Danielle was amazing in keeping in touch and letting me know exactly what was going on each and every day my car was in the shop. A lot of places don't call you until the work is done and barely ever update you. I appreciate her exceptional customer service. More

Service visit I was treated with a welcoming smile and courteous service from Danielle. I have worked with her before and it has always been A+ service. I was treated with a welcoming smile and courteous service from Danielle. I have worked with her before and it has always been A+ service. More

Great service Service rep was very nice kept me informed on the progress of my car. Would definitely bring my car back for service. I’m happy with the job . Service rep was very nice kept me informed on the progress of my car. Would definitely bring my car back for service. I’m happy with the job . More

Repair cue screen Had my cue screen repaired quickly. Cadillac should extend the warranty on them. Danielle has my vehicle in an out quicker than I expected. Thanks Had my cue screen repaired quickly. Cadillac should extend the warranty on them. Danielle has my vehicle in an out quicker than I expected. Thanks More

Amazing Changed my battery and fixed my sunroof in one hour on a Saturday so I could puckup my son and take him to an event for a Christmas present. Above and Changed my battery and fixed my sunroof in one hour on a Saturday so I could puckup my son and take him to an event for a Christmas present. Above and beyond normal good service. Couldnt be happier !! More

28000 oil/check Waiting area pretty clean. Thanks for the donut. Would have liked reading material on current/new model of Encore. All personal very nice. Thank you Waiting area pretty clean. Thanks for the donut. Would have liked reading material on current/new model of Encore. All personal very nice. Thank you. More

Quick ,friendly and professional I was taking care of right away, my car was ready in a short time and at a very good price with everyone friendly and helpful I was taking care of right away, my car was ready in a short time and at a very good price with everyone friendly and helpful More

Great Service I had my XT5 serviced and delt with Rebecca D’Andrea. She was very professional,knowledgeable and had the service completed in a short time. I had my XT5 serviced and delt with Rebecca D’Andrea. She was very professional,knowledgeable and had the service completed in a short time. More

Danielle was great. Danielle was very accommodating. I called earlier and the other girl was unwilling to help me get a loaner vehicle. My car was dead and needed anoth Danielle was very accommodating. I called earlier and the other girl was unwilling to help me get a loaner vehicle. My car was dead and needed another vehicle once I dropped mine off More

The service manage is one of the worst I have dealt with! We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have take We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have taken this vehicle in for loud wind noise coming out at the top of the drivers window. Twice we were told by the service department that, “it’s a convertible, it’s going to be louder than a regular car, and there is nothing wrong with it.” The second time this car was taken in it had 17,000 miles on it, it now has 30,971 miles. We made an appointment and brought the car in yesterday for the same complaint and also the turbo charger was making a noise. Upon completion of service I received a phone call from Kyle explaining that the turbo charger had been fixed but there is now a tear in the covertsble top that is making the loud wind noise above the drivers window. He also explained that the mechanic took the car for a ride and located the tear above the drivers window. In putting a piece of tape over said tear its fixed the noise. He also said it’s not covered by the warranty. Now I’m not a certified ASE certified mechanic, however when someone complains to me there is a noise on two separate occasions I would look a little harder into the problem. So, I then asked to speak with the service manager, Tom Wendtz, 4 times. Finally Kyle had the Tom the service manager call me. Tom then proceeded to tell me that the last time we brought the car in at 17,000 miles, which now the car has 30,971 miles on it, why haven’t we brought the car in before now?! Tom then proceeded in arguing with me that the tear wasn’t there the last two time and now the tear could have been caused by, “ someone could have tried to break into the car, and it’s not covered under the warranty. I would have to call GMC and file a report to see if they would cover the roof.” Are you kidding me??!!! It’s a convertible if someone wanted to break in they wouldn’t have tried to make a tear in the seam of the top they would have broken out the window or even cut the entire top of the roof!! That’s the most absurd thing I have ever heard. Two prior time I bring the car in for the same problem and was told nothing is wrong with it and now the third time I’m being told that!! Come on!! Does this man think I’m an idiot? I’m 42 years old been a Union pipefitters for 17 years and I’m being told something like that!!! Might want to review Tom’s resume and into his customer relations ability. When I came back to the dealership to pick up my car, I asked to speak with the general manager or whoever was the highest manager on duty at the time. The general manager, Jim Allegretti, came out and spoke to me. I expressed my concerns and problems with him. Also I told him that I’m buying two cars from this dealership I would never be back due to his service manager. He told me he would look into and said he would be right back. He came back after looking into it and told he would make everything right. Jim explained that he has someone come in every Thursday and would fix it at no cost to me and apologized many time for what happened. Now if the service manager had any type of common sense or customer service ability, he would have looked into the problem more than what he was told by the service department and service technicians. I have been a foreman for numerous companies and will back the men and women working for me 100% after I have looked into the problem and done everything I could to identify a problem they have come to me with and done my due dilegence to figure out a solution. If that means talking to my upper management to figure a solution then that’s what I do. Not lie to the customer and say something that!! Completely unprofessional! Thank you Jim for coming up with a solution. Jim Allegretti is the sole reason I would come back to Rizza Cadillac, Buick, GMC. If anyone would like to talk to me about this message i am more than happy to answer any phone call or have a meeting. My name is Chad Darley Thank you. More