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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 04, 2019

Oil consumption follow up and brake checkup Wait was a little longer than expected even with an appointment. However, I was overall happy with service. I think in the future should communicate More

by nicky1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 07, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 03, 2019

Oil change The service was right on time and I was constantly informed of the progression of the oil change. The car was returned to me washed and clean. More

by WILLEE88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor, Marcelino Alfaro, Mo Almasri, Jim Allegretti, Mike Lorenzo, Amanda Pickett
Jan 07, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 01, 2019

Good service on warranty work Great customer service. I put too many miles on my first loaner so they gave me a second! They were amazingly accommodating and so far the repairs are More

by GEARHEAD0368
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service
Jan 03, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to leave this review. We appreciate your business and look forward to working with you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 01, 2019

Excellent The staff is friendly, knowledgeable and efficient. The wait time was not very long. I will return to this center for any additional services needed. More

by FERMAR2470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca D’Andrea, Mike Mikicic, Mike Lorenzo
Jan 03, 2019 -

Rizza Cadillac Buick GMC responded

We are so glad we could take care of all of your needs at Rizza Cadillac Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 01, 2019

Excellent The customer service is always excellent dealing with Mr. John Howard. He is always professional and helpful. I am pleased with the service to my car. More

by Hello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Jan 03, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Rizza Cadillac Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 30, 2018

Always surprised It blows my mind that everytime I have my vehicle serviced at rizza they go far above my expectations. And I'm very demanding but in return I'm the mo More

by extremhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John howard
Jan 02, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 28, 2018

Oil change Rebecca in service is the best and sales people great every call is solved by the people throughout Rizza fast U have bought several vehicles by there More

by MSAN12018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Rizza Cadillac Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 28, 2018

Rizza Cadillac service is the best! Rizza Cadillac service department treats me like a best friend. Been going there for years and Danielle O’Connor & Becky D’Andrea know me by name. Dan More

by silverscreen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Conner & Becky D’Andrea
Jan 02, 2019 -

Rizza Cadillac Buick GMC responded

It's fantastic that we have earned your trust and repeat business. I will certainly pass on your feedback to Danielle and Becky as they will be happy to hear it! Please remember that we're always here to assist you with any future auto needs! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 28, 2018

Fantastic Just want to say that Danielle is a fantastic service advisor. She always takes the time to explain to you what’s going on with your car. More

by Sarahg1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Sommerfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Marcelino Alfaro, Mike Mikicic, John O'Connell, Mo Almasri
Jan 02, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the awesome feedback! You're right, Danielle is a fantastic service advisor and we appreciate all she does for us! We're very happy to hear that he was there to provide you with great service. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 27, 2018

Service Center was great!! Took care of me right away and explained everything that was going to be done. Called me when car was done and even gave it a wash! Love More

by CATHERIN.CRENSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Center employee that was there on 12/22
Dec 28, 2018 -

Rizza Cadillac Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Center. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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