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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 13, 2019

Cadillac Good service,the lady who took care of me is so nice. Her name is Danyel OConnor. Very professional service. I will only service my car here. More

by RAYSTEENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danyel OConnor
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for the great feedback! We're very happy that Danielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 12, 2019

Awesome service. Friendly home feeling. Coffee and donuts. This dealership remembers its customers and Mr. John Howard is superior in diagnosing and treating auto problems. Much like a Dr. For autos. He is fri More

by GARLIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. John Howard
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 09, 2019

John and Tom form service department were very pleasing Rizza Gmc is a great dealership to do business with and really goes out of there way to please there customers they are a five star dealership and More

by Henry nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and John form service Dept
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review, Henry! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 09, 2019

Outstanding Very polite very helpful kept me up-to-date with the progress of my car and let me know when it would be done will come back will tell friends. More

by ELVA-R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your outstanding review about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 09, 2019

Great Service with timely results Brought the car in for service and spoke to Becky. Great service and communications surrounding the car. Resolved the issues in a timely manor. Highly More

by JIM.HENRY.ALLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 09, 2019

GMC Terrain 2018 Locks Issue Customer service was unenthusiastic. Rental Car was filthy. Overall just a very average level of service from the CSR. I simply got the feeling More

by Db
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know his name but got the feeling he preferred to be somewhere else.
Mar 22, 2019 -

Rizza Cadillac Buick GMC responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Best, J.C Rocha- Business Development Manager-jrocha@rizza.com

March 08, 2019

Washed my car did not dry it did not check tire pressure They use to drive your car in now u have to do it. A do it yourself attitude. If it’s luxury then treat me More

by MERRITTS34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Hernandez
Mar 22, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Best, J.C Rocha- Business Development Manager-jrocha@rizza.com

March 04, 2019

Battery Purchased and Installed Danielle was and is the consummate service technician and customer service professional. She exhibits the quality of customer service that is so dearl More

by tsmit277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you so much for your review! We really appreciate your business and are so happy that Danielle could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 02, 2019

Great customer care! I had a very challenging issue with my car at the end of the day and the team at Rizza was so accommodating to schedule an appointment and get my car More

by Chitowntalentguru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky, Danielle
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to leave us a review and for giving us such great feedback. We're glad that our service team were able to repair your car to your standards. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 01, 2019

Car service Service writer Becky D'Andrea went above and beyond of making sure I left the service department completely satisfied with the work being done to my C More

by Donna 7966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky D'Andrea
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Donna, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Becky went above and beyond to make sure you left satisfied. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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