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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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September 11, 2020

Danielle is very knowledgeable, kind and patient. She is an asset to Rizza. She makes sure the job is done in a professional and timely manner. I definitely recommend Rizza for service More

by CHERZKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 15, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. J.C Rocha- Business Development Manager- jrocha@rizza.com

September 11, 2020

As always Danielle,service manager, provided excellent as courteous service.. The service provide was completed very promptly. Transportation was provided that met my needs. Thank you! More

by Franh444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 15, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Danielle does for Rizza Cadillac Buick GMC and our customers. Hope to see you again soon! J.C Rocha- Business Development Manager- jrocha@rizza.com

September 10, 2020

Previous rating did not include the name of our sales person, John O'Connell, who was absolutely wonderful, answering all questions, treating us as family. I have already recommended him to a couple of More

by MRUNGE54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John O'Connell, Danielle O'Connor
Sep 14, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that John was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 08, 2020

Went in for warranty service, one issue fixed, one needs more attention. The service staff is very personable and friendly. Let's hope the techs can fix my 2nd issue when I bring it back in again. Didn't More

by BBATKA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 08, 2020

As usual, Danielle worked out my SRX issues with excellence! I always appreciate her service and her abilities. I would recommend Rizza to anyone. Thanks! More

by Arking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Sep 10, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Danielle was able to provide an efficient and overall positive experience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 04, 2020

As usual, great service. Able to gat a same day appointment started on time and was done earlier than promised. Service writers were friendly and efficient. More

by JEE1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 01, 2020

Great people. I had a bad experience before but they fixed the problem and I am very happy with the results. Awesome people and place. More

by ATSANCHEZ1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Danielle O'Connor
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2020

Great service. All personnel were helpful and friendly. They explained the problem and took good care of the car. The waiting area was clean. The cashier was friendly. More

by jblummer50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2020

I am very pleased with our salesman Mike Bakr and our service manager Danielle. She is great with any issues that come up and we trust her and her opinion very much More

by Phagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2020

I had trouble with my hatch. It would not open. I drove into your service department and they gave me a rental car. The latch spring was broken. Got new part and was fixed in 2 days. No charge. Get servic More

by AJLAPKA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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