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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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October 09, 2020

I work with Danielle only , she knows what my cars need done and gets it done .Very pleasant great personality and she is committed to my service needs. Thanks Danielle More

by CITEGAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Oct 13, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. J.C Rocha- Business Development Manager- jrocha@rizza.com

October 09, 2020

Came in for an oil change, door opened right up, was greeted with a smile and a good morning. Was there for like an hour. Excellent service. Thank you. More

by SAULBARAJAS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley , Danielle O'Connor
Oct 13, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

October 07, 2020

Danielle was excellent to deal with she was friendly knowledgeable and quick to the point I will definitely try Rizza for my next car based only on the service Provided by Danielle More

by Mtoppgoirish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Oct 09, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for your great review! We're glad to have Danielle on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 07, 2020

My initial purpose for coming in was to get the check engine light off so I could pass emissions test. I already knew it was the catalytic converter. When Jim got the codes, catalytic converter was one More

by honsug2033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JIM MONAHAN
Oct 09, 2020 -

Rizza Cadillac Buick GMC responded

Hello we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me so we can work towards an understanding. Thank you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Oct 15, 2020 -

honsug2033 responded

I would love to see if we can come to an understanding. How about in person tomorrow at 3pm. My check engine light is back on.

October 05, 2020

Not very good. Won't recommend. I believe it is obvious that I have an issue that is being ignored. Because of previous cheating from the sales department I was entitled to a Goodwill repair that is now be More

by simplegenericuser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Nov 16, 2020 -

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Nov 17, 2020 -

simplegenericuser responded

I have opened a case with gm, they said you had my information and were asked to contact me. I will reach out soon.

October 02, 2020

Their service department are rock stars. Always professional, helpful, & prompt. Been coming here since 2007 and have no complaints. You never feel unwelcome either. Special shout outs to John Ho More

by KAMENDOLA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle, John, Jeff , Danielle O'Connor
Oct 06, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. J.C Rocha- Business Development Manager- jrocha@rizza.com

September 30, 2020

Danielle takes care of me every time I need service . She’s the one reason i bring my cars to Rizza . I could go to arnie Bauer Cadillac it’s down the street from me but there’s no Danielle o’Connor ther More

by Corny0107
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Oct 01, 2020 -

Rizza Cadillac Buick GMC responded

Hi Corny and thanks for the great feedback! We're very happy that Danielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 30, 2020

I I WAS PLEASED WITH MY SERVICE THANK YOU SO VERY MUCH WAS KIND OF DISAPPOINTED ABOUT THE CHARGES I HAVE JUST GOT THE CAR IN JULY More

by CLEMENTEENMILES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Danielle O'Connor
Oct 01, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 29, 2020

They were able to get me in at the last minute. I was diagnosed and fixed in about an hour! I am very satisfied with the results. Thank you. More

by FLEBADEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Oct 01, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 28, 2020

This time the actual job done was great no problems things when on time moved at great rate. It was better than the previous time More

by mabbtjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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