Rizza Cadillac Buick GMC - Service Center

They always go up and beyond with service and repairs. The service writer is above reproach and helping to make sure exactly what's needed is delivered! The service writer is above reproach and helping to make sure exactly what's needed is delivered! More

Nice dealership and people who work there but after three times in for the same problem and can’t explain why I can’t release my electronic brake I’m done with them. I can’t have my wife drive a car that the times in for the same problem and can’t explain why I can’t release my electronic brake I’m done with them. I can’t have my wife drive a car that the sensors don’t work and she can’t release the electronic break. More

The service was good. They performed every task on the list. I was able to leave my car and recieve a call to pick it up. list. I was able to leave my car and recieve a call to pick it up. More

It was most easy to make an appointment via online. Upon arrival your personnel greeted you with a smile. The waiting room was clean and comfortable. The wait time for my needs was as described. I was pre arrival your personnel greeted you with a smile. The waiting room was clean and comfortable. The wait time for my needs was as described. I was presented with the end result that was clear and concise. AI paid for the work and was told thanks and as I left was told to have a good day. All of the above made my day a good day. More

Great service as always. Very informative and suggestions for car care. Some inspections done and honest information about what to do. Told if not able to be done by previous repairing place suggestions for car care. Some inspections done and honest information about what to do. Told if not able to be done by previous repairing place that did work on windshield and is responsible Rizza can do the job. More

I enjoyed the experience and the staff where very nice. I will be planning to bring the car there in the future for service appointment. will be planning to bring the car there in the future for service appointment. More

Appreciated the follow up call after I star notified the need for service and the ease of setting up a service time. Service personnel were friendly and answered my questions or got answers. need for service and the ease of setting up a service time. Service personnel were friendly and answered my questions or got answers. More

Great service! Staff is very kind and knowledgeable. They took the time to lostrn to my problem, diagnosed it, and explained it to me in a way that was easy to understand. took the time to lostrn to my problem, diagnosed it, and explained it to me in a way that was easy to understand. More

My experience for the second time was horrible! Had a 2:30 pm oil change appointment. I arrived at 1:50pm I have a 2017 Cadillac XT5 when i purchased my new vehicle... at a different dealership I was tol 2:30 pm oil change appointment. I arrived at 1:50pm I have a 2017 Cadillac XT5 when i purchased my new vehicle... at a different dealership I was told i will have the first 5 years free oil change. My regular dealership unfortunately closed due to remodeling. So i asked rizza service manager if he would honor my free oil change agreement. He rudely said NO He doesn't do free oil changes! Which i could understand. But to talk to me in such a hateful negative attitude just didn't sit well with me! So disrespectful as if i was a bum off the streets begging for something free! Most of the service department employees definitely have a bad disrespectful attitude! The first time i visited rizza service department a couple years ago for a courtesy car wash. I was told to take my vehicle back where i purchased from. Again when I purchased my vehicle I was told I could go to any Cadillac dealership for courtesy car wash! I promise myself i will never make the mistake of bringing my vehicle back to This god forsaken place! They don't understand the meaning of kindness and treating some of their customers with respect or good customer service! Need to learn better people skills or ask their parents to give them a refresher course on common courtesy and to treat others and talk To people how they will Like to be treated! My next purchase for a new vehicle could've been at Rizza.. but due to my past experiences I SAY DEFINITELY NOT!!!!! More

Brought my Buick Regal in for various oil leaks on the engine. I turned the car in with 3/4 tank of fuel. The advisor called me later on once they had diagnosed the leak. The parts and labor for fixing a engine. I turned the car in with 3/4 tank of fuel. The advisor called me later on once they had diagnosed the leak. The parts and labor for fixing all the oil leaks and changing the oil and filter once the repairs were made totaled about $3,000. They kept the car for a few days until repairs were complete. Once I went in to pay and pick the car up, I discovered that the repairs were made, however the car was nearly on “E” on the fuel gauge, car had not been washed and the oil change reminder on the dash had not been reset. I’m not sure why those three things weren’t done, especially after paying the total amount for the service. One thing I am sure of is I will more than likely not be bringing my service back here again. More