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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 12, 2020

These folks were great when my husband's truck had problems! Everyone we dealt with was very friendly and the truck runs like brand new! More

by SandiCzyz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Monahan
Nov 12, 2020 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2020

Service was great. Price of a broken tail light....off the charts! Not happy to pay 600.00 for a plastic light. Felt like I was taken advantage of with this price. More

by Wsalamone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Danielle O'Connor
Nov 10, 2020 -

Rizza Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2020

Danielle O’Connor was a pleasure to work with. Very good service, prompt and ready to help. This is the reason why we would be a repeat customer. More

by IPAINTEMATHME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 10, 2020 -

Rizza Cadillac Buick GMC responded

Hi and thanks for the great feedback! We're very happy that Danielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2020

Service was excellent, prompt and friendly. Which all one really needs. But askingme to write at least 25 words is kind of obnoxious. Change your survey format. More

by mephilipps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know
Nov 10, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 06, 2020

Danielle O’Connor was Fabulous, she is the best Service Advisor I have ever seen at any Auto Group... and I didn’t even buy my car from Rizza, but she gives Five Star Service... More

by ccrane02
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 10, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for the awesome feedback! You're right, Danielle is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

Nov 10, 2020 -

ccrane02 responded

Please know Danielle is a she not a he, and she is Great!!!

November 06, 2020

Just love my service advisor. She is a joy and very knowledgeable. Experienced. I don't think there is anything about a Cadillac that she doesn't know. More

by Faye3946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 10, 2020 -

Rizza Cadillac Buick GMC responded

Hi and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 04, 2020

The customer service is great as always. Danielle always goes the extra mile to ensure the customer is satisfied. The service department was able to address all of my concerns. More

by TRINAMURPHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 06, 2020 -

Rizza Cadillac Buick GMC responded

At Rizza Cadillac Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 02, 2020

The service was very good did not Have any problems at The service was very good did not Have any problems at all . Everything when like clock work and on time . It ran smoothly too. Thanks More

by mabbtjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Nov 03, 2020 -

Rizza Cadillac Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Department. J.C Rocha- Business Development Manager- jrocha@rizza.com

November 01, 2020

Each time I've come to the dealership, the staff has been very courteous. If I have additional questions the Service Rep takes the time to check out what I'm asking about and determine if additional service More

by BJ
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 03, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

November 01, 2020

Great Service! Mark Hoover is your guy when you need someone who goes above & beyond! They are great about keeping you informed about service needs! More

by JNET525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Mark went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! J.C Rocha- Business Development Manager- jrocha@rizza.com

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