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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 22, 2020

The loaner I was promised was waiting for me when I arrived. I was waited on promptly and treated courteously as is always the case at Rizza Buick. The issue was resolved and my vehicle was returned as More

by Wojo4849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in Service Dept.
Nov 25, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 21, 2020

Danielle was extremely helpful with applying my Accessory Allowance for the purchases I made. I appreciate the customer service I received and would gladly recommend Rizza Cadillac. More

by Lissette Cruz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 25, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for your outstanding review, Lissette! I'm very happy to hear that Danille was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 21, 2020

I had an appointment for service an was taken in right away. The job was done in no time flat. Danielle my service rep was fantastic. She even caught an oversight done by someone else, and was able to sa More

by JEMINI79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 25, 2020 -

Rizza Cadillac Buick GMC responded

Hi, and thanks for the great feedback! We're very happy that Danielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 20, 2020

One of the best service departments I have ever worked with. They keep you informed if the progress and don't try to up sell you on something you don't need. Clean facilities snd pleasant staff even durin More

by modgraph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Monahan
Nov 24, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 18, 2020

Gail Asikin was excellent! She not only explained what services would be performed on my vehicle, but she informed me of a way to obtain a $200 rebate. More

by D Norris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail Asikin
Nov 19, 2020 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 16, 2020

I have brought my xt6 back several times for a rattle. I always get a call back that they dont hear anything. In the past I was told all cars have a rattle to them. For the price I pay for a Cadillac I shou More

by cdevries0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle O'Connor
Nov 16, 2020 -

Rizza Cadillac Buick GMC responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 16, 2020

Everyone was absolutely great. Very professional and took care of everything I need Also your courtesy car was clean and made available in a shot time. Loved staff More

by jberriosinil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman in service area was great , Steve Barakat, Danielle O'Connor
Nov 16, 2020 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 14, 2020

I have all my service done by Rizza. Bought my car new there and l love my car the way it handles and drives when l am on the highway especially More

by ingehagedorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Nov 16, 2020 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 12, 2020

I went in for an oil change and also purchased touch up paint for my RedQuartz 2020 Enclave. Steve was nice to apply the touch up paint for me, but I was not happy with the color. It looks more like a rust More

by POWELL.SUSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Nov 12, 2020 -

Rizza Cadillac Buick GMC responded

Susan, thank you for the feedback! We are happy to hear about your positive experience at Rizza Cadillac Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 12, 2020

Really good service and phenomenal customer service by service department team!! From setting up the appointment to picking up my car we had excellent service. Thank you Jim Monahan! More

by emarudas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Nov 12, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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