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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 08, 2021

One of the worst experiences. The person I talked about One of the worst experiences. The person I talked about servicing my car made me feel stupid when I asked questions about the car. I didn't ask all t More

by Unhappy Buick owner
Recommend Dealer
No
Employees Worked With
Kevin Rosales
Jan 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 07, 2021

Every time I get my vehicles serviced at Rizza they add on an extra charge for shop supplies. This time it was 50 dollars.I’m done with Rizza More

by GRK312
Recommend Dealer
No
Employees Worked With
Unknown
Jan 11, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 21, 2021 -

GRK312 responded

Hi, this is Gary, I’m contacting you per your request regarding my review

January 07, 2021

Took 2 1/2 hours to complete oil change & tire rotation even with an appointment. 2 parties that arrived AFTER me were serviced before I was. More

by ffpd396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Danielle O'Connor
Jan 11, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 05, 2021

The Service Department does a wonderful job taking care of our needs. When I arrived to pick up my car, Gail Asikin had the paper work completed for the rebates that were available for the work that was d More

by KARENMIKAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail Asikin
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! J.C Rocha- Business Development Manager- jrocha@rizza.com

January 03, 2021

Excellent service as always. All the staff is friendly as well as helpful I will always bring my vehicle here for service. They do excellent work More

by D101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! J.C Rocha- Business Development Manager- jrocha@rizza.com

January 01, 2021

John Howard provided great service bought several cars from Rizza and get serviced there happy with provided care our salesman was Dan Cho he always says Hi and remembers ud More

by MSAN12018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. J.C Rocha- Business Development Manager- jrocha@rizza.com

December 31, 2020

The only dealer that could get us in and would give us a loaner!! Warranty work was taken care of. Only complaint was waiting to get in a loaner. Appt was at 8:20am and didn’t leave until after 9. More

by Pinkowski0822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. J.C Rocha- Business Development Manager- jrocha@rizza.com

December 31, 2020

Excellent service. Gail was helpful, and professional. Not too long of a wait. Nice waiting area..got taken care of right away, thank you very much More

by MRYL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. J.C Rocha- Business Development Manager- jrocha@rizza.com

December 31, 2020

Everything went well and quickly-I could not have been happier and will come back when needed. I did wonder why there was no coffee, but was told because of Covid. More

by BGORDONTRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was someone else.
Jan 05, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. J.C Rocha- Business Development Manager- jrocha@rizza.com

December 29, 2020

Always clean and I always feel welcomed. Friendly faces everywhere. My husband tried to convenience to go to a dealership closer to home, but I like their vibe at Rizza. More

by RENEEVANORSBYRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Danielle O'Connor
Dec 31, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your feedback! It is very important to us that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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