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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 16, 2021

Jim kept me informed about what was going on with my vehicle. Called me to ask questions about the issues I was having for troubleshooting the issue More

by George Lombardo 11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
Jan 20, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2021

It was not a good experience. Your service rep needs some classes in customer service. I will not come back unless John Howard is back in the Buick Service Dept. More

by SOLDBUYBARB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Choi
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2021

Knowledgeable...friendly...one of the family...helpful...good looking...welcoming atmosphere...intelligent...and thirteenth other words of your choice that fit the required minimum necess More

by Dalebeutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2021

Had to wait 3 hours for a scheduled oil change. Probably just go to Jiffy Lube next time. Need to have a little more communication. More

by rkriz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
January 15, 2021

John was AMAZING!! This service location has always been so great but John went above & beyond to help me! So appreciate him & everyone else there!! More

by jlmitc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2021

The best dealership I ever visited love the guys in the service department they really take care of you .they make sure you leave with a smile More

by seffinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Rizza Cadillac Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 12, 2021

I feel comfortable bringing in my Hummer 3 for service After a hiccup with one of the components after service John took care of it right away More

by BERG399
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 09, 2021

John Howard made me feel important. He made sure to keep me in the loop of what’s going on. We need more people like him in the working field. Definitely he’s a 5 star. More

by JACO101179
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 09, 2021

I called three different times and left two voice message to schedule a oil change appointment. Finally I just stop by to schedule the oil change appointment More

by GeorgeC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle O'Connor
Jan 14, 2021 -

Rizza Cadillac Buick GMC responded

George, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.' Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 09, 2021

Awesome experience so far since my purchase, great auto service, thanks RIZZA for the wonderful service a little pricey but well worth it, take care. More

by OSCAR_B_SMOOTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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