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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 30, 2021

Good doing business with, didn’t give me the run around! John Howard is very easy to work with! Guy needs a raise and an extra paid day off! More

by Garrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 29, 2021

Had a very pleasant experience at this location and was given a good deal. The wait was not long and i will definitely be coming back to this location again More

by Jcroninwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 28, 2021

John was there every step of the way. Excellent customer service. Callled us everyday to let us know the status of our vehicles warranty thank you so much for walking us thru this process More

by J Block
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rizza Cadillac Buick GMC responded

Hi and thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 28, 2021

I am so upset with this dealership right Now I don’t I am so upset with this dealership right Now I don’t think I would buy or Recommend this dealership to any One fill free to call me 708 699 5734 More

by Glen Burgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 01, 2021 -

Glen Burgan responded

Got your message can you send me a Phone number and I will call you as Soon as I can

January 27, 2021

Exceptional service on my GMC Canyon. Very nice and clean facility Gave me what I was expecting and without any issues Highly recommend. Service t More

by Pioneer4u2c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Jan 28, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 26, 2021

I took my car to a dealership because I have a problem with the car that is a huge safety problem. They had my car three times. I have never had an issue with them with other things. Always friendly and d More

by cktmary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Barakat
January 26, 2021

Not unless your car's new and under warranty. Otherwise it's overpriced. Plus I spent 4100 dollars and they still missed what was wrong. More

by PROSS331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Ones of the best service advisor (Gail Asikin and John Howard) they took the time to tell me everything that was needed for my vehicle and broke it down by the price listing as well... I gladly appreciate More

by Antonio Chambers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Asikin, Mike Lorenzo
Jan 21, 2021 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 20, 2021

Very pleasant and friendly environment. Very pleased with the quality if work. I did notice that coffee and tea was available in the Cadillac waiting room but not in the Buick waiting room. That was kind of More

by Adrianne.turnbull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Rizza Cadillac Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 20, 2021

Shirey Cadillac is outstanding but I can’t use them any more due to my ALLY car care. Here nobody guided me on what to do once I pulled into garage. Nobody said anything. I had to find my way and ask multi More

by ERICA.JENKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The whole service staff , Steve Barakat
Jan 21, 2021 -

Rizza Cadillac Buick GMC responded

Erica, this is not the experience we want our customers to have. We apologize that you did not feel guided by our staff. The members you worked with at the store do not recall any issues at the time of the appointment, however we will ensure a positive experience during your next visit with us. Tom Wentz, Service Director

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