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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews
Call Service Center (708) 429-6600

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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September 22, 2024

Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

by carolyn.thomas921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. I understand your concerns about the service you received at Rizza Buick GMC and appreciate your feedback. I strive to provide high-quality service to all our customers, and it’s clear we fell short in your case. If you would be willing, I encourage you to contact me directly so I can address this matter and work towards a solution. Your feedback is valuable to me, and I hope to have the opportunity to improve your experience. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

August 26, 2024

Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His to More

by Cdominguez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Rizza Cadillac Buick GMC responded

Thank you so much for your kind words! We at Rizza Buick GMC are thrilled to hear that Jim provided you with exceptional service and support during your car repair. Your safety is indeed our top priority, and it’s wonderful to know that Jim was able to accommodate your needs. I truly appreciate your feedback and hope to assist you again in the future! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

August 22, 2024

The perfect place to purchase a vehicle, family feeling at this dealership Tony Rizza is the man. More

by TIMSTEPNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful review! I am thrilled to hear that you had a great experience at Rizza Buick GMC and felt the family atmosphere. It's fantastic to know that Tony made a positive impact during your visit. I look forward to welcoming you back in the future! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

July 10, 2024

Service is Great done right the first day friendly staff and easy to make a appointment More

by JKOPSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Rizza Cadillac Buick GMC responded

Thank you for choosing Rizza Cadillac and for sharing your positive experience with us. We're thrilled to hear that you found our service exceptional and our staff friendly. We appreciate your feedback and look forward to assisting you again in the future. Thank you for your support! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

April 23, 2024

Service 5 stars , Jim was on top every things great job , I recommend Rizza service . Ask for Jim . More

by Ashraf Jodeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Rizza Cadillac Buick GMC responded

Thank you so much for the nice review, Ashraf! We really appreciate this feedback and I'll be certain to share your compliments with Jim. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

March 01, 2024

they do not honor dealer incentives and discounts, finance person is shady and manipulative...service department is excellent,,, More

by GARDLEY344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bert Dutcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Rizza Cadillac Buick GMC responded

I appreciate you sharing your feedback with us. I strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

October 09, 2023

Went for service it was handled promptly and professionally highly appreciated .Larry Papp salesman made sure of my service More

by Joseph Kalcsits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Rizza Cadillac Buick GMC responded

Joseph, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

September 01, 2023

Always have good service and attention to detail. Have been coming to the Rizza for a long time. More

by sorella20111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 26, 2023

Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian James
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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Aug 29, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 23, 2023

Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others More

by jtarmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

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