Rizza Cadillac Buick GMC
Tinley Park, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Customer Service 2 weeks after purchasing a used vehicle I had an issue that required repair I expected the run around because the dealer had already received my $$ bu 2 weeks after purchasing a used vehicle I had an issue that required repair I expected the run around because the dealer had already received my $$ but to my surprise when I brought the issue to my salesman Eddie & the Mgr Eddie they immediately made my appt for the repair! I recommend this dealership Great Customer Service More
Bad service department I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was to I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was told to diagnose the issue there would be a $150 charge and I would get credit for that if I fixed the car at the dealer. I went ahead and got the diagnosis, after a week I was informed that they were certain it was one of the injectors and it was going to cost $750 to replace it after all discounts. I agreed and told them to go ahead and replace the injector. After the replacement, the car was still running the same way it did before, which led me to believe it was not the injector. I was then told that they weren't sure what could be wrong with the cylinder and they would have to take it apart to see, THEY WANTED TO CHARGE $995 TO DIAGNOSE THE ENGINE AGAIN. All that while I am still on the hook for the injector replacement. So my car diagnosis only would cost $1700. I know that expensive cars are expensive to fix, but it should not take a week to diagnose a car, nor should it cost $1700 to diagnose it. I asked what else could cause that issue with the car? They told me it could be a number of things that would range in price from $1500 to $4500 and they can't tell. The moral of this long story is that they are not diagnosing the car correctly, they replaced my injector for no reason. and as far as loyalty, I bought 3 Escalades from them in the last 5 years. you can see my review in 2013. I will update the review once I get the engine running as it should. Meanwhile I will send my complaint to GM. I am sure nothing will be done, but at least somebody may read the review and take note of how they do business (at least on the service side). More
Don't give a care dealership This place gives the worst customer service. They Pride themselves on being non commission sales staff but they're more like I don't give a care of s This place gives the worst customer service. They Pride themselves on being non commission sales staff but they're more like I don't give a care of sale staff. It takes them days if not weeks to respond to any questions or inquiries on a car and anything they tell you or promise you they don't give. I bought a car that only came with one key and when I asked for the second key they told me I would have to pay for it myself and the money they told me I would get off my car wasn't taken off, I was left paying more than what was agreed to. The new experience of buying a new car should be exciting and happy and said it was stressful and irritating don't waste your time or your money on this dealership More
Above and beyond The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but tha The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but thanks to the great staff at Rizza Cadillac Buick GMC, my car was back in great condition after just three days. Rizza even provided me with a great loaner car while my car was being repaired. I highly recommend Rizza Cadillac Buick GMC. - Bob More
Going the extra mile !!!!! I was working with Mia Lopez, she was well informed and very helpful making it easy to decide on which vehicle would suit my needs. I will definetly I was working with Mia Lopez, she was well informed and very helpful making it easy to decide on which vehicle would suit my needs. I will definetly tell my friends and family to buy a Caddy @ Rizza and ask for Mia's help. VP More
very poor, nut not tightened, freon leaking with the green In june of 2017 I took my car into Rizza Buick, no cold air coming out, after $841.00 later, and only a couple of days, the green die was all over. to In june of 2017 I took my car into Rizza Buick, no cold air coming out, after $841.00 later, and only a couple of days, the green die was all over. took the car into a local teck, he found the part that was replaced have loos nut and o ring nut not sealing. I called Rizza and was told it could be something else? More
Quick and Painless!! I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me financed wh I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me financed when everyone else said no. Please go see these two if you want a great experience!! More
Great Service If you are looking for a sales representative ask for Marcelino "Marco" Alfaro. Thank you Marco for all your help. You can feel secure to give this m If you are looking for a sales representative ask for Marcelino "Marco" Alfaro. Thank you Marco for all your help. You can feel secure to give this man a challenge, he is very professional and caring to our needs. I appreciate him taking the time and having patience to ensure we left happy. I am in love with my new Enclave. To any one looking to buy a car this is a dealership to choose, everyone in the staff were kind and helpful. My husband and I are not new when it comes to stepping into a dealership, so take my word for it Rizza is the place to go. Not to down talk other car dealers but, as soon as you walk up to their doors you will feel welcomed. Also want to let you all know Mike Lorenzo the finance director is great at what he does, the pressure was on and after a few hours we left with our new vehicle. We will surely refer our family and friends. More
Rizza sold me a JUNK Rizza sold me a car that had been in a accident. Rizza told me it was a accident free 1 owner car. I found out a month later it had severe front end d Rizza sold me a car that had been in a accident. Rizza told me it was a accident free 1 owner car. I found out a month later it had severe front end damage done to it and repaired very poorly. I went back to Rizza with this information and Rizza told me I should have had it inspected before I bought it. Rizza told me they only inspect tires and brakes on used cars.Don't get stuck with a Rizza JUNK like me More
I used to get services done here. I believe Jim is the gentleman name. He always took care of me, helped me out. Then one day he was not there and it was a totally different done here. I believe Jim is the gentleman name. He always took care of me, helped me out. Then one day he was not there and it was a totally different crew. I had the worst experience ever. I gave this place another shot to open the door and see that friendly face was back! I was very glad to see him and that the crew changed back to what it was before. This man always makes sure my car and I are taken care of, he is always super friendly and smiling. Always remembers me and asks how I've been. Very good employee. More