Rizza Cadillac Buick GMC

The service manage is one of the worst I have dealt with! We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have take We bought a brand new 2016 Buick Cascada. This is the second vehicle my wife has purchased from this dealership. Twice prior to yesterday we have taken this vehicle in for loud wind noise coming out at the top of the drivers window. Twice we were told by the service department that, “it’s a convertible, it’s going to be louder than a regular car, and there is nothing wrong with it.” The second time this car was taken in it had 17,000 miles on it, it now has 30,971 miles. We made an appointment and brought the car in yesterday for the same complaint and also the turbo charger was making a noise. Upon completion of service I received a phone call from Kyle explaining that the turbo charger had been fixed but there is now a tear in the covertsble top that is making the loud wind noise above the drivers window. He also explained that the mechanic took the car for a ride and located the tear above the drivers window. In putting a piece of tape over said tear its fixed the noise. He also said it’s not covered by the warranty. Now I’m not a certified ASE certified mechanic, however when someone complains to me there is a noise on two separate occasions I would look a little harder into the problem. So, I then asked to speak with the service manager, Tom Wendtz, 4 times. Finally Kyle had the Tom the service manager call me. Tom then proceeded to tell me that the last time we brought the car in at 17,000 miles, which now the car has 30,971 miles on it, why haven’t we brought the car in before now?! Tom then proceeded in arguing with me that the tear wasn’t there the last two time and now the tear could have been caused by, “ someone could have tried to break into the car, and it’s not covered under the warranty. I would have to call GMC and file a report to see if they would cover the roof.” Are you kidding me??!!! It’s a convertible if someone wanted to break in they wouldn’t have tried to make a tear in the seam of the top they would have broken out the window or even cut the entire top of the roof!! That’s the most absurd thing I have ever heard. Two prior time I bring the car in for the same problem and was told nothing is wrong with it and now the third time I’m being told that!! Come on!! Does this man think I’m an idiot? I’m 42 years old been a Union pipefitters for 17 years and I’m being told something like that!!! Might want to review Tom’s resume and into his customer relations ability. When I came back to the dealership to pick up my car, I asked to speak with the general manager or whoever was the highest manager on duty at the time. The general manager, Jim Allegretti, came out and spoke to me. I expressed my concerns and problems with him. Also I told him that I’m buying two cars from this dealership I would never be back due to his service manager. He told me he would look into and said he would be right back. He came back after looking into it and told he would make everything right. Jim explained that he has someone come in every Thursday and would fix it at no cost to me and apologized many time for what happened. Now if the service manager had any type of common sense or customer service ability, he would have looked into the problem more than what he was told by the service department and service technicians. I have been a foreman for numerous companies and will back the men and women working for me 100% after I have looked into the problem and done everything I could to identify a problem they have come to me with and done my due dilegence to figure out a solution. If that means talking to my upper management to figure a solution then that’s what I do. Not lie to the customer and say something that!! Completely unprofessional! Thank you Jim for coming up with a solution. Jim Allegretti is the sole reason I would come back to Rizza Cadillac, Buick, GMC. If anyone would like to talk to me about this message i am more than happy to answer any phone call or have a meeting. My name is Chad Darley Thank you. More

Awesome Experience Chris Davis was a phenomenal employee. He was upfront, and straight forward as well as extremely friendly and accommodating. I would highly recommend Chris Davis was a phenomenal employee. He was upfront, and straight forward as well as extremely friendly and accommodating. I would highly recommend working with Chris if you are in the market for a new GMC or Cadillac! More

Great Service I went to the dealership to sign a lease on a new car. Larry Papp was awesome. He was very friendly and accommodating and I would highly recommend wor I went to the dealership to sign a lease on a new car. Larry Papp was awesome. He was very friendly and accommodating and I would highly recommend working with Larry. More

Great and fast The experience was great. They were quick with all the paperwork and we’ll prepared. They went over the whole vehicle and explained every detail. Very The experience was great. They were quick with all the paperwork and we’ll prepared. They went over the whole vehicle and explained every detail. Very helpful with answering calls after I left with my new truck ! More

Very satisfied Level of professionalism, knowledge and experience. Attentiveness to my needs and overall attention given to my desired product selection. Througho Level of professionalism, knowledge and experience. Attentiveness to my needs and overall attention given to my desired product selection. Throughout my purchase no one ever told me no or gave me the impression that I was just another notch on the sales board. I left without having any buyers remorse. More

Becky was awesome Quality service overall. Great communication. Highly recommend Becky and her team. Quality service and communication overall. Prompt and very thorough Quality service overall. Great communication. Highly recommend Becky and her team. Quality service and communication overall. Prompt and very thorough. Vehicle was ready as promised. More

Excellent I never had such great service and experience. Everyone was very friendly and knowledgeable at what was going on. They helped me decide that Cadillac I never had such great service and experience. Everyone was very friendly and knowledgeable at what was going on. They helped me decide that Cadillac was the car I should buy. More

Warranty work Bought a new car. Good experience. Made an appointment for oil change and tire rotation. The service department staff is knowledgeable, timely and Bought a new car. Good experience. Made an appointment for oil change and tire rotation. The service department staff is knowledgeable, timely and courteous. Would recommend. More

Excellent customer serv Our vehicle was serviced for a recall part, but my check e fine light was on . The technican completed a point check and reported back to us that ther Our vehicle was serviced for a recall part, but my check e fine light was on . The technican completed a point check and reported back to us that there was no issue with the vehicle . We were spared the costly repairs that NTB HAD QUOTED US! More

My new CT6 I really appreciate all the hard work you guys did Chris Davis is a excellent sales professional not pushy and extremely knowledgeable he did everythi I really appreciate all the hard work you guys did Chris Davis is a excellent sales professional not pushy and extremely knowledgeable he did everything in his power to make sure I got the best deal possible will definitely send him referrals and I'll be back to see him for my upgrade. More