Rizza Cadillac Buick GMC

Leased Joe worked hard to create a deal that reached my expectations. Seems like it takes a long time to buy or lease a car in today's world. Looking forw Joe worked hard to create a deal that reached my expectations. Seems like it takes a long time to buy or lease a car in today's world. Looking forward to the day when things can go quicker. Overall,I was happy with my decision. Also Felix in the finance dept at Cadillac section of Rizzo was very helpful and informative. More

You feel like a number here, not a person. I was never given the print out of my car. I have no info on my car and what was going on... brakes... tires... fluid levels etc. I was never given th I was never given the print out of my car. I have no info on my car and what was going on... brakes... tires... fluid levels etc. I was never given that information and rushed out. Extremely overpriced for an oil change even with synthetic oil. Other dealerships I’m seeing are 33$ less.... so that’s ridiculous. More

Steering Fortunately the problem turned out to be nothing major. Just a loose bolt. Had it repaired and back to me in just a couple hours. They were nice enoug Fortunately the problem turned out to be nothing major. Just a loose bolt. Had it repaired and back to me in just a couple hours. They were nice enough to give me a loaner just in the event they need to keep It overnight. No stress More

Doing for the customer as needed for return business Overall Jerry Davis helped me with what I was looking for. Mike the finance manager found the right payment with extended warranty. But when it came Overall Jerry Davis helped me with what I was looking for. Mike the finance manager found the right payment with extended warranty. But when it came to finding an extra key I was told that I had to pay for one. It makes sense when you receive a trade in that everything should be there and working. If I were rating the overall experience on a scale from 1 to 10 your dealership would receive a 7.5. But give Jerry a 9. More

Excellent Danyelle in service department was pleasant as always and made my service experience excellent as usual. I really appreciate the information the servi Danyelle in service department was pleasant as always and made my service experience excellent as usual. I really appreciate the information the service department provides concerning upcoming required maintenance More

Jumping out window because driver side had a broken latch. Mr. John Howard is so friendly and welcoming that it was a pleasure to have our car serviced there. Donuts and hot coffee can also entice a customer o Mr. John Howard is so friendly and welcoming that it was a pleasure to have our car serviced there. Donuts and hot coffee can also entice a customer on a freezingly cold day. Thank you Mr. Howard and your capable and terrific staff. Blessings. More

Oil change/ check engine light Everything was great. No issues. They found the issue which was minor and got it corrected quickly. Initially thought they were going to have to keep Everything was great. No issues. They found the issue which was minor and got it corrected quickly. Initially thought they were going to have to keep my car overnight but got it back I a few hours. More

Sales Good service! Professional staff helpful with questions and concerns and Accomadating in areas of need. They were eager to gain my business and offer Good service! Professional staff helpful with questions and concerns and Accomadating in areas of need. They were eager to gain my business and offered a good deal. More

Sensor issue Called service on a Wednesday. Explained issues. Danielle from service told me to bring car in. This was approximately 8:15am. Immediately brought c Called service on a Wednesday. Explained issues. Danielle from service told me to bring car in. This was approximately 8:15am. Immediately brought car to Rizza service on 159th street. Was told by Danielle that after diagnosing issue she would call. Received call from her, she explained problem and would call when car was ready. Received call several hours latet from Danielle. She said another issue with sensor, a cable, would also have to be replaced and that part wouldn’t be available until Thursday. Danielle called Thursday morning and said car would be ready sometime in the afternoon. Picked up car late Thursday afternoon. Issues seem to have been resolved. During this process Danielle kept me in the loop and was very helpful. In my opinion, Danielle, and all others I have dealt with the service department have been helpful and do a very good job!!! More

Great service The service was quick, all-encompassing, and excellent. The service employees were friendly and did everything to make servicing my car enjoyable and The service was quick, all-encompassing, and excellent. The service employees were friendly and did everything to make servicing my car enjoyable and very quick. More