Rizza Cadillac Buick GMC

My experience was quick and pleasant . My rating was a good one because my service professional was informative and knowledgeable , which made my experience better, and he me in and out qui My rating was a good one because my service professional was informative and knowledgeable , which made my experience better, and he me in and out quick. More

Purchasing my 2nd GMC Sierra When I came into Rizza Buick GMC, I was greeted with a friendly atmosphere and was directed to my salesman Jerry Davis. Jerry worked very hard to get When I came into Rizza Buick GMC, I was greeted with a friendly atmosphere and was directed to my salesman Jerry Davis. Jerry worked very hard to get me where I needed to be in order to purchase this vehicle. Nick Richko was also involved in helping me purchase this awesome vehicle. I am very satisfied with my experience and would recommend my family and friends to visit this dealership. Thank you again Jerry and Nick! More

Horse xxxx dealer Wouldnt tell my worst enemy to have vehicle services here. Is it possible to rate with negative stars. Car went in for repairs and was damaged work Wouldnt tell my worst enemy to have vehicle services here. Is it possible to rate with negative stars. Car went in for repairs and was damaged work was performed at a sub standard rate. Delivered vehicle back to me with new damage and didnt tell me what happened hoping i wouldnt notice, then tried to blame me saying i dropped it off like that. Repainted door and failed to remove anybover spray from jam or adjacent areas had to bring car to body shop to have it professiinally repaired. More

Fantastic Experience Our salesperson was knowledgeable and friendly and was very patient with us as we hadn't been through this process in many years. He answered every q Our salesperson was knowledgeable and friendly and was very patient with us as we hadn't been through this process in many years. He answered every question we had and made sure that we were comfortable throughout the entire shopping and purchase process. Additionally, we got a fair price and he made sure we understood all of the terms and available options. We left as very happy and confident customers. More

Repeat Buyer 4th vehicle purchased from Rizza. Great salesperson - Steve B and great staff. Great customer service. Always happy with Service Dept who also have 4th vehicle purchased from Rizza. Great salesperson - Steve B and great staff. Great customer service. Always happy with Service Dept who also have great customer service. Steve our salesperson is the best. More

Straight to the point. Informative and efficient. The whole sales team where very friendly including the finance guy as well. The Finance guy was very informative, straightforward and honest. Everyone The whole sales team where very friendly including the finance guy as well. The Finance guy was very informative, straightforward and honest. Everyone from the porter, to the receptions to the mechanics all spoke to you when passing by you and acknowledged you as a very important person no matter what they were doing which I thought was excellent customer service. More

Service Department I'm very satisfied with resist service department Daniel O'Connor made sure that all the repairs was taken care of on my vehicle good job I'm very satisfied with resist service department Daniel O'Connor made sure that all the repairs was taken care of on my vehicle good job More

Repeat Customer This was the fourth new vehicle I have purchased from Rizza Cadillac Buick GMC in the past 20 years and on all four I have had the pleasure of working This was the fourth new vehicle I have purchased from Rizza Cadillac Buick GMC in the past 20 years and on all four I have had the pleasure of working with Larry Papp. I would highly recommend Larry to anyone looking to purchase a new vehicle. In addition, Becky D'Andrea in the service department made arrangements to provide me with a complimentary loaner while they diagnosed my previous vehicle and allowed me to keep the loaner for two weeks while Larry and I completed the purchase of the new vehicle. More

There for you! My sales rep Joe Volturo was awesome. Extremely professional, listened to what I was looking for and wanting and we hit it off from there. This is my My sales rep Joe Volturo was awesome. Extremely professional, listened to what I was looking for and wanting and we hit it off from there. This is my second car but my very first car purchase with Rizza Buick in Tinley Park. With that said, I am still a pretty new to car buying but Joe V really made me feel very comfortable making my switch from Honda to the Buick family. I am extremely happy with my 2019 Buick Encore purchase today. Joe Uccardi from the finance team was also very professional and made sure to explain everything very well and insured I understood all information. More

No issues with service SALES DEPARTMENT DOUBLE CHARGED DOC F The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/0 The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/08/19 with a TrueCar Certificate. I was charged the doc fee on the certificate AND an additional doc fee on the documentation fee line of the sales contract. This is in violation of TrueCar’s policies regarding the sales price and the TrueCar Certificate. I have repeatedly requested a refund of the duplicate fee. I have been promised that a refund has been approved, but have yet to be called and told the refund check was available for pickup and I have not received it via mail. Also, the salesman, Mark Hoover walked us around the vehicle and pointed out paint scratches, blemishes, swirls that he said they would take care of. They did not take care of all of them. When I complained, I was told that since I didn’t pay the over $900 prep fee that they were not going to make any further paint repairs that I was promised. I want my refund for the duplicate documentation fee and I want the paint issues fixed and a loaner car while it is being taken care of. I used TrueCar through AARP. I am a senior who is disabled with a very limited income. I need the duplicate fee refunded because it is the proper thing to do and because that makes the sale in compliance with the TrueCar Certificate. When we sat down to go over the price the salesman had ADDED over $2,000 for Gm Certification Fee and over $900 for dealer prep fee. I left the building and called TrueCar. When I returned to the salesman’s desk I was told those charges were removed. Also, I used a bank check for my vehicle and had my credit report run without my permission. I specifically asked if my credit report would be run and was told no. Not even 5 minutes later I got a notification on my phone that my credit report was run. That’s not right. I don’t even think that’s legal. If the dealership would immediately refund the duplicate documentation fee and complete the promised paint work I would be completely happy with my experience with this dealership. However, I have received the run around and don’t think I have been treated fairly and I certainly did not have the TrueCar Certificate honored in its entirety. The TrueCar Certificate showed a price of $30,995+$168.43 documentary fee which equals $31,163 total TrueCar price plus tax, title and registration fees. The sales contract showed the sales price as $31,163, THEN ADDED on the Documentary Fee line $179.81. So I was charged TWO documentation fees, 168.43 AND $179.81. The duplicate needs to be refunded to me immediately and the paint repairs need to be done as stated during the vehicle walk around with the salesman. The TrueCar Certificate needs to be honored in its entirety. More