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Rizza Cadillac Buick GMC

Tinley Park, IL

4.6
3,676 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,676 reviews

May 22, 2023

An oil change & radiator drain & refill antifreeze cost me 5 months of aggravation. My engine light kept coming on. It was finally fixed. It cost me $489 to replace a radiator cap. More

by Jimnruthiemann are not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 22, 2023

Courteous staff and salesman, don’t understand why it takes so long for the paperwork to be done More

by Barbrow6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Munir Nazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian James
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Rizza Cadillac Buick GMC responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact us if you would like to further discuss your visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 21, 2023

Our recent visits to the dealership have been good. All personnel - from the scheduler to service manager - have been very pleasant and accommodating. More

by luannm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 20, 2023

As always John is great to work with, the shop did take longer than expected, not sure why but what should have been 1 1/2 to 2 hours turned into over 3! More

by Scot
Recommend Dealer
Yes
Employees Worked With
John
May 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback, Scot! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 20, 2023

Great customer service. Truck was processed quickly and returned freshly washed as well. Would recommend. More

by brian.czajkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Czajkowski
May 23, 2023 -

Rizza Cadillac Buick GMC responded

Brian, I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 19, 2023

A good experience, once we settled in on a price. Loved the fact that the vehicle was washed, tires shined and ready to go once all the paperwork was completed. More

by PAUL.KATS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
May 22, 2023 -

Rizza Cadillac Buick GMC responded

Paul, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 17, 2023

Jim was very helpful and friendly and got my vehicle running after another shop couldn't. More

by cttwin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 17, 2023

Excellent customers and repairs. Everyone there is awesome and helpful. The work was done just as direct More

by @gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 17, 2023

Due to the fact that I only had one car John Howard took care of me the next morning! More

by Berniew7914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porter in the service dept….sorry I go not know his name.
May 19, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 14, 2023

Each person that worked with me was very professional, answered all of my questions and made each part of the buying experience easy to understand. More

by CHRISTAKES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcin Gacek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
May 16, 2023 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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