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Rizza Cadillac Buick GMC

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.6
3,676 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,676 reviews

June 03, 2023

Marcin was very informative and polite - answered all our questions - gave us a great deal - very patient - will recommend to family and friends More

by Crispin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcin Gacek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kostro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Rizza Cadillac Buick GMC responded

Crispin, Rizza Cadillac Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top-notch customer service and they will be ecstatic to hear you left our store satisfied. I am very appreciative of your five-star review and recommendation! I thank you for continually trusting us with your car-buying needs and it was a pleasure working with you. I hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 02, 2023

Helpful, provided great customer service, attentive, able to answer all questions, and was able to explain in detail. More

by RAYMELLEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Munir Nazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 01, 2023

The service representative was very knowledgeable. He was very helpful and respectful in my experience with him. More

by canance2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 01, 2023

Never heard of this dealership before find it annoying that you keep texting this number More

by MAURO_90M
Recommend Dealer
No
Employees Worked With
Ryan Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

I acknowledge your review and am currently looking into the events you’ve detailed. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 30, 2023

Very caring and consistent customer service. Mr Daniel Y Choi is a very talented, hardworking and professional salesperson. More

by gauri
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 29, 2023

John was SO rude and unprofessional. $150 for an oil change! REALLY???? Never Again! Horrible More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Rizza Cadillac Buick GMC responded

Steve, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 31, 2023 -

Steve responded

So I brought my car in because I was told to regarding the engine consuming too much oil. I was never told of a price just that they will have to do an oil change but John has a $69.99 coupon. They call that it’s ready and my son goes in and they say it’s $80. Since when does an oil change cost so much. 80 plus 69.99. That’s uncalled for. The. john tells me you know what we doing need your business and don’t ever bring your car to us ever again and hung up on me.

Jun 01, 2023 -

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jun 01, 2023 -

Steve responded

Feel free to call me your company should have my number on file

May 29, 2023

I brought my Terrain in for its first oil change, and Jim in the service department was wonderful; very kind and professional! Thanks! More

by Ruth Sherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 26, 2023

John in service did another outstanding job. You are promised everything from the salesperson and manager when you buy your vehicle. But when it is time to get something completed it is not cove More

by jhack0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 24, 2023

Everyone was great! Robert Kostro was a huge help and I ended up leaving with my new car! More

by mishelmisner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kostro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 22, 2023

Clean facility, courteous and professional staff, reasonable time with service, convenient location and reasonable prices. More

by rydejuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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