Rizza Cadillac Buick GMC

This was my first time buying a car and Larry made the process and experience great for me. I know I will coming back to him in the future! process and experience great for me. I know I will coming back to him in the future! More

Very happy with the service at Rizza Buick. I am always treated very well and John always has me in and out in a timely manner. treated very well and John always has me in and out in a timely manner. More

Thank you very much for taking care of my new vehicle when it was making an odd noise... you listened to the owner & took it seriously... very much appreciated. All service people & clerks were wonderf when it was making an odd noise... you listened to the owner & took it seriously... very much appreciated. All service people & clerks were wonderful to work with! More

Everyone there is just totally awesome! I'll make a point of visiting them often. Great conversations and laughter. Wonderful service. Very welcoming. BEST NEW VEHICLE PURCHASE EXPERIENCE EVER! of visiting them often. Great conversations and laughter. Wonderful service. Very welcoming. BEST NEW VEHICLE PURCHASE EXPERIENCE EVER! More

Did a decent repair work on the 2014 Buick that was having dashboard signals regarding the front collision sensor and the stabilization system needed to be replaced having dashboard signals regarding the front collision sensor and the stabilization system needed to be replaced More

I can describe Rizza Cadillac Buick GMC with one word...... EXCELLENT! The service at Rizza is number one in my book. They took care of me not only once but twice. I won't go anywhere else! Thank yo word...... EXCELLENT! The service at Rizza is number one in my book. They took care of me not only once but twice. I won't go anywhere else! Thank you! More

This is by far the worst dealer I've ever worked with, and I've owned close to 40 vehicles in my 34 years on Earth. They are extremely dishonest, rude and arrogant. Probably the most unprofessional dealer and I've owned close to 40 vehicles in my 34 years on Earth. They are extremely dishonest, rude and arrogant. Probably the most unprofessional dealer in business. After trading in my 2020 GMC Sierra 1500 AT4 3.0 duramax on a 2019 Ford F250 Lariat Superduty 6.7 powerstroke (needed more pulling power), it was agreed upon in the WE OWE agreement (and verbally confirmed both on the phone and in person by 3 differnet employees) that the dealership was swap my aftermarket wheels/tires and shocks/control arms that were currently installed with the OEM parts I provided them. This is roughly a 3 hour job to complete. I was told within a few days the parts would be removed, someone would call me and I could come back and pick them up (90 minutes from my home). 3 days go by, no call. So I call and text the dealership to get a timeline on the parts removal. They say they will be ready to be picked up by Friday evening. Awesome. So after calling to confirm Friday after work the parts were ready, I make the drive down to pick everything up. Once I arrive at the dealership, nobody has a clue what I'm talking about. After walking around the dealership for almost an hour, we finally discover that my parts are locked in the tool room to keep them safe. Manager says ok let me find the key. Well, nobody can find the key. So they proceed to try to break into their own tool room with a screwdriver!!! Well that didn't work, so off to try to find the key again. Fast forward another 15 minutes or so, we have the key! Woohoo! So we open the door and there's my wheels/tires and 2 boxes with suspension components. All the wheels look great, no damage. I peek into the boxed to make sure all my suspension parts are there, only to see the boxes still contain the OEM suspension parts!? I'm upset now as I've already wasted over an hour of my day (plus drive time) just to find out that all my parts are still installed on the truck I traded in, minus the wheels/tires. So, I load up the wheels/tires and come to an agreement that they will be removed the following day and overnighted to me. I received an extremely arrogant call from the used car and/or service manager of the dealer Josh. He flat out told me that "it's your problem now, deal with it" and hung up on me. I called the dealer back asking to talk with Josh again, and apparently he was not man enough to take my phone call and have a real adult conversation. As far as I'm concerned, he should be fired.. Fast forward 2 weeks and I still don't have my parts. I filed a complaint to the BBB and also opened a case with the Illinois Attorney General to get their attention. After several failed attempts to contact the dealership via call, text and email I was left with no choice. As far as I'm concerned the dealership has stolen 1000 dollars from me (cost of parts), and should have to either hold up their end of the deal and remove my parts, or write me a check for what I paid (I have receipts with dates and prices paid, along with pictures of the parts installed on my truck). Bottom line is, stay far away from this dealership. More

Awesome service department! I always have an excellent experience with John, always takes good care of me. I’ll continue to bring our 2017 Acadia here for service as long as we own it! experience with John, always takes good care of me. I’ll continue to bring our 2017 Acadia here for service as long as we own it! More

I just purchased my fifth car from Rizza the reason I keep coming back is the great professional service I always get from Larry Papp he understands my needs and always works hard to accomplish them .He keep coming back is the great professional service I always get from Larry Papp he understands my needs and always works hard to accomplish them .He treats you like family More

I was with my brother when he purchased a GMC Acadia, I was thinking about replacing my 10 year old Equinox, but after meeting Larry Papp who gave my brother a great deal I came back a week later and bough was thinking about replacing my 10 year old Equinox, but after meeting Larry Papp who gave my brother a great deal I came back a week later and bought a 2021 Terrain. Very professional but relaxed process. More