Rizza Cadillac Buick GMC

Great visit, service staff was very attentive to my needs and kept me informed every step of the way. Great job Rizza service department and staff. and kept me informed every step of the way. Great job Rizza service department and staff. More

Amazing dealer to have my vehicle serviced at. Always very helpful. And always get phone calls following up on my vehicle. Always a pleasure to work with. very helpful. And always get phone calls following up on my vehicle. Always a pleasure to work with. More

My son purchased a vehicle at this dealership on 5/12/21, and they have very questionable if any standards and values! It started off with a price on Carfax online, which once you sit dow with the salesman t and they have very questionable if any standards and values! It started off with a price on Carfax online, which once you sit dow with the salesman they state that the price was incorrect but that same price is on the Carfax report the dealership gave him. Then they add additional fees ($2,495 auction /transport fee & $991 cleaning fee) to the base cost of the car which do not appear on the purchase contract but simply are reflected as the price of the car. Then when he disagreed with the added cost the sales manager Nick Richko comes into the finance office and agrees to sale the car for a different price reducing these fees and he proceeds with the purchase. Then they have my son sign contracts on a tabletop screen, which you cannot see documents simultaneously so it's difficult to see that the amounts on the purchase contract does not match the figures on the installment contract regarding the unpaid amount being financed. Unfortunately I don't have the name of the finance guy who was an extremely tall gentleman who claimed to be honest but how deceitful this deal turned out to be. They completed the transaction around 7:30pm - 8:00pm on 5/12/21. The next morning I was sending information to my insurance company, and looked at the documents and found the finance guy did not honor / put the agreed upon car price amount. Additionally the unpaid amount on the purchase contract, which should be the same amount you are financing on your retail installment contract were two different amounts. This dealership placed an amount on the financing contract more than the balance I owed on the purchase of the car! This is illegal and deceptive practice which I contacted the BBB and the dealership has yet to respond, so my next step will be to file a complaint with the IL Attorney General's Office. More

Service was quick they washed my truck but neglected to fill all fluids as indicated on the list tasks they would perform . I had specifically asked about this and was assured it would be done. Perhaps t fill all fluids as indicated on the list tasks they would perform . I had specifically asked about this and was assured it would be done. Perhaps the service person was unaware of all his duties More

Excellent place to do business with. Would recommend this dealership to others. Becky is a extremely kind hearted person. I am glad you all have her back. dealership to others. Becky is a extremely kind hearted person. I am glad you all have her back. More

Excellent service and compliments to John Howard and the staff in that department for the courteous, friendly and professional demeanor shown me on my recent visit. My sincere THANKS! staff in that department for the courteous, friendly and professional demeanor shown me on my recent visit. My sincere THANKS! More

Everything and everyone was efficient and professional. The service was great from start to finish. The facility was clean and comfortable. The car was fixed properly and returned clean. The service was great from start to finish. The facility was clean and comfortable. The car was fixed properly and returned clean. More

Jim Allegretti was the MOST rude, unprofessional insulting dealer manager I have EVER encountered!! Not only would he not honor The Family of Friends offer or the 2500. rebate Cadillac was offering insulting dealer manager I have EVER encountered!! Not only would he not honor The Family of Friends offer or the 2500. rebate Cadillac was offering but refuse the online offer. He was ve extremely condescending when speaking to me and treated the salesman in a demeaning manner in front of us! I would NEVER buy a car at this dealership!! Dan Choi, our sales person was very professional & helpful! I'm sorry this poor excuse of a manager ost him a sale. We ended up buying the exact same car at Arnie Bauer Cadillac in Matteson where ALL the rebates were honored, if I could give the less than a star I would!!! More

Was great that they picked up and dropped off the car to get a recall done. Becky informed me of the service which I was unaware of. The Porter who did the transports was extremely nice and polite. get a recall done. Becky informed me of the service which I was unaware of. The Porter who did the transports was extremely nice and polite. More

The sales team Jimmy and Mark are very dishonest people. They sold us a truck we didn’t want. Will tell everyone Rizza is terrible They sold us a truck we didn’t want. Will tell everyone Rizza is terrible More