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Rizza Cadillac Buick GMC

Tinley Park, IL

4.6
3,676 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,676 reviews

July 08, 2023

Took too long for a simple oil change but they may have over booked service appointments or they are short handed. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 08, 2023

They told me that I needed a new $399 battery. I had the battery tested elsewhere and it tested strong! What a racket. Perhaps because they thought that they could bamboozle a woman?! I won't use More

by mamamays11
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jul 10, 2023 -

mamamays11 responded

I had the work done elsewhere. There is no resolution needed.

July 07, 2023

Great service from the time I walked in the door til I got my car back More

by Brgr65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 07, 2023

First of all, the customer service team were excellent by emailing and texting reminders!! Jim Laas our advisor was very nice and dedicated to his job. The man who washed our vehicle did a great job and he More

by Thomas.sr1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 06, 2023

Knowledgeable, thorough, courteous professional and reasonably priced service, I ould ask no more from a service provider. More

by BOGEY4PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 05, 2023

They are wonderful! The sales process was great from start to finish! I would like to thank everyone! Joe & Munir helped me setup everything and made the new car process More

by Elap1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Richko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Munir Nazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to share your feedback regarding your experience at Rizza Cadillac Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 02, 2023

I have to say at first, I was a little hesitant to use Rizza, but my experience was great. I will say the person who took care of me was John Howard. He took care of my car kept me informed every step of More

by amusial423
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 02, 2023

Brandon and his sales manager were very friendly, courteous, and professional. Their help was very helpful throughout the process. More

by orcascuba
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Crenshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cadillac Sales Manager
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 02, 2023

I am always confident bringing my car to Rizza for all my car need. It starts with Becky who makes the arrangements to take care of my concerns for my car. Have always been happy with my service . I have got More

by J.kohler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 02, 2023

Very good customer service. Our Mechanic was very informative. The work was completed on my car in the time I was told it would take. More

by Doreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Doreen, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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