Rizza Cadillac Buick GMC

Great Dealership Larry Papp was excellent he made the lease transition from lease to buyout smooth Finance Dept and rest of the staff 10 ! Great Job ! Also forgot to mention John in Service Dept . lease transition from lease to buyout smooth Finance Dept and rest of the staff 10 ! Great Job ! Also forgot to mention John in Service Dept . More

I purchased a 2025 Cadillac Escalade ESV V-Series from Rizza Cadillac - GM Jim Allgretti last week 8/26/25. I live in Texas and I purchased the car over the phone, email, and texting. During the sale Ri Rizza Cadillac - GM Jim Allgretti last week 8/26/25. I live in Texas and I purchased the car over the phone, email, and texting. During the sale Rizza confirmed the car had 4 miles with no damage and was in perfect condition. Rizza Cadillac was paid in full through financing and the car shipped to me and was delivered on 8/31/25. Upon receiving the car through transport truck we discovered paint damage throughout the car. This was not caused by the transport company and it was determined it was like that when Rizza sold it to me. I’ve had the local Cadillac dealership in Houston look at it yesterday and they told me it came from the factory like that and Rizza had to have known about it, but sold it anyways. Jim Allgretti the GM told me they would not take the car back and that I would have to deal with GM Warranty. I paid over $200k, $20k over invoice for the Escalade and they will not admit what happened and are leaving me high and dry to figure it out myself. I’ve begged them all day today to please in good faith take it back and let me start over, I was told no that it’s minor and can be repaired through warranty. I’ve had two experts tell the the entire car has paint damage due to some sort of industrial exposure during clear coating. That’s major damage not minor. All I’ve asked is to take it back and not leave me with a lemon due to the paint being damaged. Buyer beware!!! More

Larry Papp is the best I’ve bought plenty of vehicles from him go see him for your next vehicle. Kenny and Jimmy got me a great deal on trade. Matt in finance was super fast and friendly as well from him go see him for your next vehicle. Kenny and Jimmy got me a great deal on trade. Matt in finance was super fast and friendly as well More

Pleasant and comfortable experience with Larry Papp and co-workers. Would recommend to family and friends. co-workers. Would recommend to family and friends. More

Larry Papp was a geniune, honest, and all around nice sales guy. Truly a pleasure to work with him. Ken Cosenza Sales Manager was also down to earth, straight forward and easy to deal with. Good peopl sales guy. Truly a pleasure to work with him. Ken Cosenza Sales Manager was also down to earth, straight forward and easy to deal with. Good people. More

Service is horrible. They had my vehicle 3 weeks ago and waited a day to even start work. Same problem now, I brought it in Thursday afternoon today Saturday they looked They had my vehicle 3 weeks ago and waited a day to even start work. Same problem now, I brought it in Thursday afternoon today Saturday they looked but have no idea. No loaner. Can't get a code for my warranty to cover a rental. So I will not know anything until Monday, maybe?. I had to return since they attempted to fix it once. Will not return will not own another Rizza vehicle. More

this was the second car i purchased there car ready when i got there to test drive my sales person larry and kenneth was helpful and gave me a great price i got there to test drive my sales person larry and kenneth was helpful and gave me a great price More

I bought lotsa cars from Rizza back in the 90s my inside sales rep was Tony Bell they will make you a deal you can't refuse. They are the best of the best, and a stand up business, don't think so look at th sales rep was Tony Bell they will make you a deal you can't refuse. They are the best of the best, and a stand up business, don't think so look at the cars in town all of them have the Rizza sticker in the back. From Nick Leech with love. More

Sometimes the right people are there at the right time. I came to Rizza yesterday to begin a search for a preowned vehicle with low mileage. I saw a car that I was interested in, and Larry Papp was there e I came to Rizza yesterday to begin a search for a preowned vehicle with low mileage. I saw a car that I was interested in, and Larry Papp was there every step of the way, from helping me properly adjust the vehicle to work for my short stature to quoting me a fair price and ensuring a break noise would be taken care of. Ken Cosenza, the sales manager, offered additional support and answered all of my questions about service and financing. These men made me feel like I was working with very knowledgable friends rather than sales people. If you want great advice, a fair deal, and a seamless purchasing process, go to Rizza and ask for Larry and Ken. More

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a su Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn’t put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership’s parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn’t sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven’t heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase. More