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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
774 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 774 reviews

September 02, 2024

I'm always satisfied. Great people great service. They treat you with kindness and consideration. More

by Wizeoleowl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
Report | Print
Sep 06, 2024 -

Rivertown Toyota responded

Hi, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rivertown Toyota

September 01, 2024

Sat in Toyota for almost 3 hours, even though I had an appointment for an oil change. Then when I asked where my car was. I was told that my paperwork got passed around because no one wanted to do it, onl More

by Veronika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Sep 07, 2024 -

Rivertown Toyota responded

Veronika, Thank you for your feedback about your recent service appointment, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Brad Williams General Manager bwilliams@rivertownford.com

September 01, 2024

Great service, fast and convenient delivery! Excellent customer service! Will look forward to future service! Thanks More

by kimdawkins1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 05, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 31, 2024

The staff is always prompt and courteous. They keep you updated with your services progress. More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 05, 2024 -

Rivertown Toyota responded

Hi Marvin, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Friendly and polite staff. Not à long wait. Nice waiting room. Excellent service. Recommend to everyone. More

by Dudleylori58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Aug 31, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

August 29, 2024

I really loved Sebrina and all she did for me! Not happy at all with the parts manager and not very pleased with the business manager.. feel free to call me @ 706-584-9109 (jJoan Wasden) More

by J1148
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
sebrina Bibles
Report | Print
Sep 01, 2024 -

Rivertown Toyota responded

J1148, Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at wlee@RivertownToyota.com. Thank you, Winford Lee General Sales Manager

August 28, 2024

My service person was very nice and kept me informed as to the approximate price. More

by judy.evans5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Aug 29, 2024 -

Rivertown Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 28, 2024

Always a great experience whenever I go there for sales or service. They’re kind and friendly and keep you informed throughout the service process More

by brooksea02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Aug 29, 2024 -

Rivertown Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 27, 2024

Excellent customer service. I like how they use text messaging to update the service status and things that need to be done. More

by nhensen1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 31, 2024 -

Rivertown Toyota responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

Justine was great! My car was ready when expected. Technician did an amazing job as well. More

by HeatherN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
Report | Print
Aug 31, 2024 -

Rivertown Toyota responded

Hi, we're happy you found our staff Justine to be so supportive during your experience here at Rivertown Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

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