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Rivertown Toyota

Columbus, GA

4.2
856 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 856 reviews

December 11, 2024

Service advisor was very nice. I was notified about my vehicle when it was serviced. More

by dunbar1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert V
Dec 13, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2024

We purchased our tires from Toyota with Repair. My son brought my car in to have a tire repaired that you could clearly see an object in the tread and it took five hours for it to be repaired. That More

by rockytopmst
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not familiar with , John Hopkins
Dec 12, 2024 -

Rivertown Toyota responded

rockytopmst, I’m sorry to hear about the trouble you're having with your tire repair. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Bradley Williams General Manager bwilliams@rivertownautomall.com

December 10, 2024

Customer friendly, knowledgeable of required services. Keeps customer updated about and findings and overall condition of car. More

by Kjay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 12, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Bad customer service? ? Lost my keys & car fir 3 days. Car still not going in reverie. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Dec 13, 2024 -

Rivertown Toyota responded

John, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Gil Michelson Service Director gmichelson@rivertowntoyota.com

December 08, 2024

I recommend to my friends to get their cars serviced here whenever their cars need repairs done. I thought it was a pretty good experience. More

by wmm2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service worker that assisted me today, his name is Giovanni if I remember correctly. He was helpful though. I liked him
Dec 12, 2024 -

Rivertown Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 08, 2024

I've been to the dealership serval times brought car in 2023. There isn't any attention paid to waiting room area. The TV has not worked for approximately a year when you ask the workers they always say we More

by 022rib.8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 12, 2024 -

Rivertown Toyota responded

022rib.8, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your visits with us. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com

December 07, 2024

I went in due to a dead battery and did not have an appointment. They graciously worked me in and did a service check and completed the work that needed to be done the same day. When it was discovered More

by Cjtp10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 09, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2024

Went in for services. Waiting at the sealer ship was a bit lengthy but all services were performed and received no charge for Oil and filter change. More

by james.gallagher68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 08, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

I came in for service without an appointment and they were able to fit me in to the schedule and were able to get me out in a reasonable timeframe. More

by Jay=p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Bieber , John Hopkins
Dec 08, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Great service from both the service dept and my advisor Marissa. They had my Rav 4 ready to with a quickness. Never had any problems with this dealership. More

by sjmoff39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Bieber
Dec 08, 2024 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with Marissa! We hope you have a great day!

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