Rivertown Toyota

Experience was Amazing I stopped by Friday night out of the blue just to see what was on the lot, and found a 2015 Rav4 that I liked. When I walked in the dealership I was m I stopped by Friday night out of the blue just to see what was on the lot, and found a 2015 Rav4 that I liked. When I walked in the dealership I was met by Mrs. Sonya. She quickly apologized for not being outside on the lot when I pulled up. I actually was glad that I wasn't met by a sells person when I first arrived on the lot, it allowed me a chance to check out the vehicles without having someone pushing me towards something that I wasn't interested in. I decided to test drive the car, and while the car handled well I wasn't sold. I liked it, but it wasn't yelling at me to buy that night. When we got back to the dealership Mrs. Sonya ran the sales price for me even though I wasn't sold on the car. I appreciated that extra step she took, and I never felt pushed to make a decision that night. I asked if I could sleep on my decision and I would call her in the morning, and this wasn't an issue at all for her. Called the next morning and told her that I was interested, but had a few other test drives scheduled for that day. Came back about 3:00 Saturday afternoon and I was met at my car by Mrs. Sonya with the keys for the Toyota for a second test drive. We took off for the test drive and then remembered that I forgot to pick up my dad, who was at home due to a back/shoulder injury that prevented him from spending the day with me for test drives. I told her I needed to return to the dealership and go pick up my dad and then come back to finish the test drive. Mrs. Sonya said don't worry about it, just go pick him up from the house and extend the test drive. Not going to lie, that pretty much sold me right there. Even though I was buying the car for myself, the comfort of my parents was an important deciding factor in everything that I test drove over the course of the month long search for my car. I appreciated that Mrs. Sonya understood the value of family. This was my first purchase of a car and without a doubt I will be sending everyone that I know looking for a car to see Mrs. Sonya at Rivertown Toyota, I hope that management understands what kind of gem they have in this woman. More

Terrible I recentlty called the service department for an emergency problem. My mother had come for Christmas( 8hour drive) and was headed back only to have se I recentlty called the service department for an emergency problem. My mother had come for Christmas( 8hour drive) and was headed back only to have several warning lights come on about 15 miles down the road. The first call I made the service department hung up on me. When I called back the person answering the phone had no clue as how to answer my questions and told me that all their service technicians were out on calls! Lol! I can’t imagine no one in the shop at a Toyota dealership. When I explained my mother’s situation she said there was nothing they could do and would have someone call me back. It’s been 7 hours and no one called. Needless to say I went to another shop. I will never use Rivertown again for service or any other reason. I do not recommend this place of business to any one. More

Great customer service! Not pushy at all! Recommended things to me that related to what I wanted and needed! Worked with us on price and we were able to make a deal! Not pushy at all! Recommended things to me that related to what I wanted and needed! Worked with us on price and we were able to make a deal! More

Incredible customer service experience We had an absolute great experience with Toyota of Columbus. Our sales rep Marcus helped us find the right fit for us and held the vehicle until we we We had an absolute great experience with Toyota of Columbus. Our sales rep Marcus helped us find the right fit for us and held the vehicle until we were able to come onsite to pick up! More

Wonderful, helpful and professional people Shelby Holley, the young lady who sold me the truck, was wonderfully helpful and very knowledgeable. My highest praise for her! I have been back at Shelby Holley, the young lady who sold me the truck, was wonderfully helpful and very knowledgeable. My highest praise for her! I have been back at least twice to have her show me how to run some of the operations on my new platinum Tundra and she helped me quickly and efficiently. I recommend her highly as a sales person! And Toyota should be proud to have her as one of their faithful employees. More

Amazing customer service I had great Customer service done Monday. My tire light was on and instead of just filling the tire myself, I popped on in to have it filled by the pr I had great Customer service done Monday. My tire light was on and instead of just filling the tire myself, I popped on in to have it filled by the professionals at Toyota. Lone behold there was a nail in my tire. 30 minutes later a patch on the tire and I was out the door. The customer service department was friendly and willing to help. More

Vety pleasamt and honest Mt. David Meabrod was extremely courteous, honest, and professional. I have bought many cars in my life but can say that Mr. Meabrod was the best, b Mt. David Meabrod was extremely courteous, honest, and professional. I have bought many cars in my life but can say that Mr. Meabrod was the best, bar none. The entire experience from the time that I pulled up to Rivertowm Toyota to the closing of the purchase was Excellent! This was my first car buying experience with Rivertown. Kudos to you, Rivertown. More

New Ride Excellent and courteous representatives. Pleasure to do business with! Would recommend them to all service members and anyone looking for a no hassle Excellent and courteous representatives. Pleasure to do business with! Would recommend them to all service members and anyone looking for a no hassle car buying experience More

World Class Experience buying a new car. Our Salesman, Jeff Jackson was responsive, professional, experienced & knowledgeable. His demeanor helped make the entire transaction a pleasant exper Our Salesman, Jeff Jackson was responsive, professional, experienced & knowledgeable. His demeanor helped make the entire transaction a pleasant experience. He went above the call of duty to help us purchase the vehicle of choice. I highly recommend Mr. Jackson because he knows how to provide "World Class Service". This Dealership is lucky to have someone of his caliber working there. More

Excellent Mr Spencer was a wonderful person and so easy to talk and to do business with. He was excellent and courteous. I would recommend him to others Mr Spencer was a wonderful person and so easy to talk and to do business with. He was excellent and courteous. I would recommend him to others More