Rivertown Toyota

Nakia Fisher is very knowledgeable and professional! Explained what they were going to do and how long it would take! Toyota is lucky to have her! Explained what they were going to do and how long it would take! Toyota is lucky to have her! More

My name is Robert Smith (Customer).Megan Benner Is An Exceptional Service Consultant, Knowledgeable & Professional In Regard To Any Questions I Have About My Vehicle Exceptional Service Consultant, Knowledgeable & Professional In Regard To Any Questions I Have About My Vehicle More

Awesome Job! I love my new Camry XSE!!! I love my new Camry XSE! It's everything I want in a vehicle. And doing business with Rivertown Toyota was an excellent experience. David was my sales I love my new Camry XSE! It's everything I want in a vehicle. And doing business with Rivertown Toyota was an excellent experience. David was my salesperson and was very courteous, professional, and really knew his product. Chris gave me an awesome deal and Tamika in finance was excellent. Thank you Rivertown Toyota!! More

Totally disgusted I drove 6hrs out of my way to look at a used car they had on their website. The car was as it was listed, the correct trim level, headlight package,se I drove 6hrs out of my way to look at a used car they had on their website. The car was as it was listed, the correct trim level, headlight package,seat style, color,etc. the salesman was very friendly, so we agreed on a price, & he gave me a better deal if I finance thru them, vs pulling out of savings &pay cash. So we agreed on how I wanted it financed. This is where they are DISHONEST . They won’t let me pay extra towards the principal amount, like we had agreed on. Dealing with them has been like gravel in my mouth and dog poop on my dress shoes. Never again will I finance thru them, deal with them. More

Rude, lethargic, slow, doesn't care about customers. Handed my car in to get an airbag issue checked about 2 weeks ago. Service rep said she talked to insurance and they'll be taking a look. Insurance co Handed my car in to get an airbag issue checked about 2 weeks ago. Service rep said she talked to insurance and they'll be taking a look. Insurance company said they didn't receive any communication from Rivertown Toyota. Talked with insurance and asked service rep to email a quote to insurance company rep. Then reminded her through email, voice mail and then in person. Has been almost a week and still no email. Sent in a complaint to the Service manager and General manager who also haven't responded. Spoke with another manager who refused to even offer an apology but assured me that the email would be sent out and still there hasn't been any updates. This place doesn't seem to care about customers. Update : The Service manager finally emailed the wrong receipt of a repair that was already done 2 months ago. She also didn't have a quote at all. More

Letdown after the sale. 30000 miles. Several services. Purchased two Toyota vehicles. Long time brand loyalist. Can’t say anything about the back service techs. It’s 30000 miles. Several services. Purchased two Toyota vehicles. Long time brand loyalist. Can’t say anything about the back service techs. It’s the front line and the service manager that are a unbearable let down. Purchase if u must from Riverside but service somewhere else. Don’t know but this supposedly no charge service is a negetive aspect of the deal. There is no such thing as free. Paid for in advance. No incentive to get it right. Would love to be able to vote with my wallet. Taking service somewhere else. More

Sales experience was great! Service appt not so great. The sales team was on their A game. They new what they were talking about and had the pricing right in line with all of the competitive online prices The sales team was on their A game. They new what they were talking about and had the pricing right in line with all of the competitive online prices. I didn't have to haggle a bit. It was fairly quick and not painful at all. Service was a bit different so far. I scheduled an appointment for 12:00 noon. I would expect to wait a bit as they do have to do some work. But I was told it would at least one and a half hours before they could get to it. Then the work. I asked the question, what is the point of an appointment if I have to drop it off and leave it, or wait all day. I didn't get an answer and was made out to be the bad guy. I udnerstood the appointment time was so I could plan to come in, wait for the work (an hourish) then be on my way. If you need service, plan on having to drop it off and leave it, even if just a oil change or tire rotation. It will likely be an all day ordeal. More

People do not know what they are talking about It started with the sales. The sales person did not know the answers to the basic questions (except how to setup music on car). I had provided the sam It started with the sales. The sales person did not know the answers to the basic questions (except how to setup music on car). I had provided the same feedback in the feedback form that came along. Barely 3-4 months later, my left side back tire went flat. I went to pepboys and they fixed it. For some reason, the air was coming out from near the rim. I went to the dealership this time. They looked into it and tried fixing it. They said the tire would need to be replaced and charged me the price for it. I had to return the next day as the air was still leaking. This time they said the rim also needed to be changed and none of them would be covered for a new car!! I ended up paying approx $400 for both. I made a complaint to Toyota and they also did not help. These guys said that I might have run through a 6 inch pothole. Are they serious that such strong metal rim would bend with a 6 inch pothole?? And if it does, what is the quality of the product? They should have stood by their product and help get it covered!! More

Excellent service Excellent service, appointment time was 1145 was met by service advisor Bryan Elliot had already notified me of what service was scheduled. Sent email Excellent service, appointment time was 1145 was met by service advisor Bryan Elliot had already notified me of what service was scheduled. Sent email detailing service that was done. Was completed in about 45 minutes. More