Back

Rivertown Toyota

Columbus, GA

4.2
822 Reviews

1661 Whittlesly Road

Columbus, GA

31904

Directions

By Type

Showing 822 reviews

December 07, 2020

Rivertown seems to always over schedule or, perhaps, they don’t know how to manage work flow. An appointment means nothing - it will take a day or more for the simplest service - I rescheduled and it made n More

by Joy Dimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Hillis
Dec 19, 2020 -

Rivertown Toyota responded

Thank you for informing us about your situation. Please know that we are looking into your concerns, and Jenifer Wing, our Service Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@rivertowntoyota.com

December 05, 2020

Was in and out with due services I did skip one service that I will be back in a week or so to get done More

by Hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 21, 2020 -

Rivertown Toyota responded

Thank you for your high rating! We look forward to your business with us again!

December 05, 2020

Went in for a tire rotation appointment was at 11:45am stayed in line for 45 minutes to even get waited on. Seems like the person waiting on us for making up stuff like tires and filters was needed when t More

by David.Davidson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Hopkins
Dec 19, 2020 -

Rivertown Toyota responded

Thank you for informing us about your situation. Please know that we are looking into your concerns, and Jenifer Wing, our Service Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@rivertowntoyota.com

Dec 21, 2020 -

David.Davidson responded

Also I notice about three days later my front passenger side tire was missing a lug nut. This is the worst service I ever received since coming to rivertown like I said before looks like they was more concern about charging me for stuff that wasn't needed then actual performing the service that was needed I may be taking my car somewhere else for service

December 05, 2020

My point of contact, Kenneth, did a very good job in keeping me up to date with what was going on with my car. The technician was able to figure out what the problem was and corrected the problem. My on More

by sabre541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 21, 2020 -

Rivertown Toyota responded

Thank you for your feedback. We appreciate the kind words regarding our staff. We apologize that you experienced an issue with your vehicle that required a mechanical repair. If we can be of assistance in the future, please let us know. Chuck Easters, General Manager

December 04, 2020

As usual, my service was quick and efficient. Cullen Winn took good care of me. Told me what was needed and the cost. Kudos to all. More

by cindy.hill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cullen Winn
Dec 21, 2020 -

Rivertown Toyota responded

Thank you for your kind words for Cullen! We are thrilled that you had a quick service visit!

November 26, 2020

Awesome service. Mr. Jackson is a phenomenal sales agent that truly serves the needs of the customer. My needs were listen to and I appreciate it. More

by alonzostewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Jackson , John Hopkins
November 23, 2020

Would have appreciated early warning on insuring I had a 1/4 tank of gas in order to allow for recall to have been done. More

by carbonej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cullen Wynn
November 21, 2020

I have been going to Jay now Rivertowm. The crew has always been a five. Today Ken as always treated me with the best customer service and going above. Great Job Kenneth. More

by Yoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth
Jan 15, 2021 -

Rivertown Toyota responded

Thank you Yoni for your kind words for Kenneth! We are thrilled that he provided you with a the best service visit. We look forward to your business with us again!

November 21, 2020

Kenneth from the Toyota Service Department has always provided me with the best customer service. He explains everything about the service or repair done to my vehicle in detail. You can’t get better cus More

by Yoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth/ Toyota Service Department
Jan 15, 2021 -

Rivertown Toyota responded

Thank you Yoni for your kind words for Kenneth! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!

November 20, 2020

The sales person, John, was very pleasant and knowledgeable. He answered all my questions. The staff and sales process was very organized. The Camry is beautiful, comfortable and drives very nice More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 21, 2020 -

Rivertown Toyota responded

Thank you Janice for your kind words for John! We are thrilled that he provided you with a pleasant and knowledgeable car buying experience. Congratulations on your new Camry!

...
64
...