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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.1
736 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 736 reviews

August 27, 2024

Excellent customer service. I like how they use text messaging to update the service status and things that need to be done. More

by nhensen1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 31, 2024 -

Rivertown Toyota responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

Justine was great! My car was ready when expected. Technician did an amazing job as well. More

by HeatherN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
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Aug 31, 2024 -

Rivertown Toyota responded

Hi, we're happy you found our staff Justine to be so supportive during your experience here at Rivertown Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2024

Very friendly and good customer service. Have always been able to answer any questions I may have More

by retiringbonnie51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Aug 31, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

August 24, 2024

Dealership is always clean and inviting. Love the setting. The cable doesn’t work inside though and it’s college football season. That needs to be fixed ASAP. More

by jeremiahmoore0421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I got an update after being in the dealership for 3 hours., John Hopkins
Report | Print
August 24, 2024

Service writer Gilmer was great. Fast and courteous. Took care to listen and understand our needs. More

by foldsbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilmer service writer
Report | Print
Aug 31, 2024 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2024

Great service. Employees go out of their way to help you. Highly recommend the service department. More

by hmknuckels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Aug 24, 2024 -

Rivertown Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

Great mechanics Friendly service personnel Great customer waiting area. General manager stop and spoke with me.. More

by Slim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Aug 24, 2024 -

Rivertown Toyota responded

Slim, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

George is a fantastic salesman! He makes you feel at ease is very helpful when it comes to the vehicle of your choice and is a very smooth talker! Thanks More

by Gladyscabrera191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoge, John Hopkins
Report | Print
Aug 24, 2024 -

Rivertown Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Received bill. It was more than amount sent to my phone by 50 dollars! SMDH! More

by josephwright4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Aug 24, 2024 -

Rivertown Toyota responded

josephwright4242, Thank you for informing me about your bill. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Bradley Williams General Manager Rivertown Toyota bwilliams@rivertownautomall.com

August 21, 2024

Diagnosed vehicle for Maintenance, stated parts were not available without conducting proper research. As I asked questions about part lead times they told me I had to walk down the road to talk to parts de More

by Zac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Aug 24, 2024 -

Rivertown Toyota responded

Zac, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Bradley Williams General Manager bwilliams@rivertownautomall.com

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