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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
774 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 774 reviews

September 28, 2024

The service department is not inviting at all. No greeting or welcome if there was another dealership closer I would discontinue my service here. But Justine Haas was great she will be my re More

by Marieo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Haas
Report | Print
September 28, 2024

Service was excellent and work completed in a timely manner, The service rep was extremely knowledgeable, caring and courteous. More

by doriscreel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Vargas
Report | Print
Oct 02, 2024 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

I took my 2019 toyota camry in today for my 45000 service. They said everything had a green light. But they didn’t change my oil. Is that okay. Last time they changed my oil was38,392. They told me I More

by wteagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
September 27, 2024

It was a great service on time with friendly approach. customer service was good.thank you More

by bennymundan
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 30, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Waited 3. 5 hoirs for a routine maintenance with an appointment. I choose to wait because it usually in the past only took about an hour. Also when I checked in More

by graypv2018
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

graypv2018, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com

Sep 28, 2024 -

graypv2018 responded

I understand that things get backed up and unexpected thing happened but my problem was there was no communication in the three hours that I was there. If I was told what was happening running behind fine but let me know so I can make arrangements.

September 26, 2024

My car was serviced on time and I updated on everything that was going on. More

by tinytim112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Haas
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2024

Great service! Timely & professional. Looked for ways to reduce repair cost, even after I accepted their estimate. Thank you! More

by CaptainBobPhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrisa
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

I trust the friendly , knowledgeable staff at Rivertown Toyota. They are always courteous, professional and honest with repair needs. The technicians have always helped me whenever I stopped in with ques More

by Butkovic.cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 29, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 24, 2024

Professionalism upon arrival and departure—Well Done! Will be back again for service and assistance! More

by Bhuman60Bhuman60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 29, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2024

Rivertown Toyota gave me a very professional experience. The total experience was short and sweet. More

by klrollins1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Winford Lee, Tron Comer, Reyes
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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