Rivertown Toyota

The service is really good but the wait to be seen is long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours for my oil change to be done. I have to wait in the shop so it’s kind of a pain but they do have free coffee, a few vending machines, clean bathrooms and reasonably comfortable chairs to pass the time. There are also a few places to get food within walking distance. More

Although I didn’t have and appointment, I found this morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Se morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Service Advisor Brett Smith for showing concern for my problem. I have always gotten excellent.service from Rivertown Toyota since I purchased my Highlander. More

The service was prompt. The quoted wait time was met. Customer service was very good. The quoted wait time was met. Customer service was very good. More

Had a 1pm appointment for tire rotation. Waited two and a half hours. Service department needs to do a much better job scheduling and staffing to car maintenance needs Waited two and a half hours. Service department needs to do a much better job scheduling and staffing to car maintenance needs More

I don't know enough about the dealership to make a judgement. Relationships take time, and it is foolish to ask for survey responses based on one encounter. Seriously, if you asked this question after judgement. Relationships take time, and it is foolish to ask for survey responses based on one encounter. Seriously, if you asked this question after we only met one time, you should feel stupid right now. More

Went in for my 10,000 mile check up and the people were professional and very courteous. Want to give a shout out to the sales staff because I started looking around and was asked numerous times if I neede professional and very courteous. Want to give a shout out to the sales staff because I started looking around and was asked numerous times if I needed help. Thumbs up to the dealership More

Service- 1:30 appointment left car. Went and watched a movie came back at 4:00 car had not been serviced. Last 3 times visiting service has been sloppy have to double check everything w Went and watched a movie came back at 4:00 car had not been serviced. Last 3 times visiting service has been sloppy have to double check everything was done. Lucky they are the only Toyota dealership in town. More

Always grea service and very upfront when it comes to servicing my vehicle. Easy to schedule service and great work. servicing my vehicle. Easy to schedule service and great work. More

Don’t try to force people on buying service contracts. In my case it was added without me knowing. Then I wouldn’t at least get a call back from the guy . I really didn’t like that at all. In my case it was added without me knowing. Then I wouldn’t at least get a call back from the guy . I really didn’t like that at all. More

very helpful i love coming her when i callbthem they always find the way to schedule my oil change. always find the way to schedule my oil change. More