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Rivertown Toyota
Columbus, GA
936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 26, 2023
3 hours to rotate tires is ridiculous. No one came to tell me what else they found. This was suppose to be the 115,000 mile service. I won't be back. No one came to tell me what else they found. This was suppose to be the 115,000 mile service. I won't be back. More
by barb
Employees Worked With
No names available
July 26, 2023
The service team are rude and treat customers as though we are bothering them. Keeping them from doing their job. I was there for a couple of minutes before even being acknowledged and then it was only in we are bothering them. Keeping them from doing their job. I was there for a couple of minutes before even being acknowledged and then it was only in passing. Saying someone will be with you. When I checked out the advisor never addressed me, he told me the total and said to follow him. He gave me my receipt and said that the young lady has my keys. The manager, who was not there today is the definition of customer service. His advisors leaves a lot to be desired. General kindness is free. More
by Rita
Employees Worked With
Advisors, Assistant Manager
July 21, 2023
Communication is fobar never asked me where to send notifications; sent txt to my bro in law who took car in months b4, not to me then sent email updates to my wife; sent me home by lyft with txt mess notifications; sent txt to my bro in law who took car in months b4, not to me then sent email updates to my wife; sent me home by lyft with txt message, so i assume i will get txt message update or call; nothig til 1:36 after dropped off at 8; no call or email to tell her or me that it was done, called at 4:30 fir update; had to leave for long drive to Tampa nxt day; they close At 5:30 no response; went nxt day agent had day off, brought me car that was ready 5:25 previous day; their work might b fine but need better communication More
by Frank.cornish
Employees Worked With
Preston
July 19, 2023
The service department was better today since I dealt with another advisor. He wasn’t very friendly, though. The guy that checked me out was really nice, though. with another advisor. He wasn’t very friendly, though. The guy that checked me out was really nice, though. More
by rgraz60108
Employees Worked With
I don’t remember
July 18, 2023
Awful. 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did tw 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did twice and got no response. I had to track him down to see what was taking so long.And my fault, this was third time I've taken my Toyota here for a simple oil change, and all 3 times has been 3 to 4 hours. Someone told me about Lagrange Toyota, and think I'll give them a try next. More
by JR
Employees Worked With
Jose
July 18, 2023
The service tech forgot I was there waiting and did not call me. An hour after he said it would be ready, I had to hunt him down to tell him the truck was sitting outside finished. call me. An hour after he said it would be ready, I had to hunt him down to tell him the truck was sitting outside finished. More
by tmaldrich5
Employees Worked With
John Hopkins
July 17, 2023
Caring people who are willing to work with you to get what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. More
by Redroze33
Employees Worked With
Rich Fuller.
