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Rivertown Toyota
Columbus, GA
936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 29, 2023
A once solid dealership is now woefully inadequate and understaffed. The service department seemed overwhelmed and surely non customer focused. I do not recommend. understaffed. The service department seemed overwhelmed and surely non customer focused. I do not recommend. More
by Jhyancey127
Employees Worked With
None
July 29, 2023
Awesome service. They diagnosed and fixed the problem before I had to pick up my son. Happy with service. Glad I went to Rivertown Toyota. They diagnosed and fixed the problem before I had to pick up my son. Happy with service. Glad I went to Rivertown Toyota. More
by marnii. PC
Employees Worked With
Avares, John Hopkins
July 28, 2023
I made an appointment online for service. When I arrived there was no one in the service bay to direct me where to go. I got out and asked someone who pointed me in the right direction. Once When I arrived there was no one in the service bay to direct me where to go. I got out and asked someone who pointed me in the right direction. Once in the service lobby there was no one to check me in right away. After a few minutes I was greeted and checked in. The advisor told me he would put me in Express, whatever that meant. I just needed a tire rotation. After an hour and a half of waiting I went to the counter to ask about the status. I was informed they were short staffed and 3 hours behind. I don't understand why they accepted the appointment and why they didn't at least inform me or the other frustrated customers of expected wait time upon arrival. I told him I just wanted my 4Runner back and I would go elsewhere. I was told they were working on it at that point and should be finished soon. It was after another hour and a half that I inquired again. Again, it was "almost finished". It took three and a half hours to get a simple tire rotation. I will NEVER go back to that dealership again. I usually go to LaGrange Toyota and should have never changed that. Lesson learned. More
by candywlanier
Employees Worked With
N/A
July 28, 2023
Easy to make appointment. Service department took me promptly. Service took a bit longer than expected, but I was kept informed. Checkout was speedy. Service department took me promptly. Service took a bit longer than expected, but I was kept informed. Checkout was speedy. More
by GB
Employees Worked With
Daniel
July 28, 2023
Excellent service was told by another service center that a part needed to be replaced. I decided to take back to the dealer where I purchased the vehicle. And, nothing was found wrong with the part that I w a part needed to be replaced. I decided to take back to the dealer where I purchased the vehicle. And, nothing was found wrong with the part that I was told needed replacing. More
by patricia5420
Employees Worked With
John Hopkins
July 27, 2023
I purchased my vehicle at Rivertown Toyota. I have my car service with Rivertown Toyota / Brett Smith ASM. I am completely satisfied with Brett professional welcome The complete transaction, pr I have my car service with Rivertown Toyota / Brett Smith ASM. I am completely satisfied with Brett professional welcome The complete transaction, pricing, timely delivery, professional service would not go anywhere else. Nothing but top marks from me! More
by walanphillips
Employees Worked With
Brett Smith
