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Rivertown Toyota

Columbus, GA

4.2
941 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 941 reviews

October 22, 2023

Refuse to fix my vehicle because someone else had done work making assumptions on what they think it is change oil without my permission they just cleared code heater not working that's what I wanted to More

by Johnsonyvonne6886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas/Brent, John Hopkins
Oct 23, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 17, 2023

I called this morning to get an appointment to check my brakes. They were able to schedule my car for the appointment today. The car was checked out and no mechanical problems were found. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
Oct 17, 2023 -

Rivertown Toyota responded

We appreciate your feedback! It's great to hear that you were able to get a same-day appointment for your brake check and that no mechanical problems were found. Your peace of mind and safety are important to us, and we're here to provide quick and efficient service. Thank you for choosing us, and we're here to help with any future automotive needs you may have!

October 13, 2023

I had to buy a new key, which required it to be connected to my truck. They performed the service in a reasonable amount of time. The service provider was very professional and helpful More

by Afknitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 17, 2023 -

Rivertown Toyota responded

Thank you for sharing your experience with us. It's great to hear that you had a positive experience purchasing a new key and having it connected to your vehicle. We strive to provide professional and helpful service to our customers. We're here to assist you further.

October 11, 2023

Courteous, professional, and acted like they respected me as a customer. I felt that I got the work done in a reasonable amount of time. More

by jJ. Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 13, 2023 -

Rivertown Toyota responded

We're pleased to hear that you received courteous and professional service, and that you felt respected as a customer. Providing timely and efficient service is important to us. We're here to assist you, and we appreciate your kind words!

October 11, 2023

I was satisfied with the work done on my vehicle. I was in and out in a timely manner. The young man was courteous and professional. More

by peggy1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Quinn J, John Hopkins
Oct 13, 2023 -

Rivertown Toyota responded

We're pleased to hear that you were satisfied with the work done on your vehicle and that the service was completed in a timely manner. Courteous and professional service is important to us, and we're glad you had a positive experience with the young man assisting you. Thank you for choosing us!

October 07, 2023

Obie was a great salesman, he got me exactly what I wanted and the deal that I wanted. He was not pushy at all. He took his time to make sure I understood how to work all of the features of my new vehi More

by Laurawise1403
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Obie, John Hopkins
Oct 10, 2023 -

Rivertown Toyota responded

We are delighted to hear about your great experience with Obie as your salesman. Getting you exactly what you wanted and the deal you were looking for without being pushy is fantastic. Taking the time to ensure you understand all the features of your new vehicle is a valuable service. We appreciate your kind words, and we'll be sure to pass them on to Obie. Thank you for choosing us, and we hope you enjoy your new ride!

October 07, 2023

Making appointment was easy. Personnel were courteous and friendly. Waiting area was comfortable. Good experience. More

by Customer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know name
Oct 10, 2023 -

Rivertown Toyota responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a good experience!

October 06, 2023

Always have delt with Rich as my service man. So far everything has been great. More

by psantiago106pancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 10, 2023 -

Rivertown Toyota responded

We are thrilled that Rich provided you with a great service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 05, 2023

Good communication. Texting of progress of repair was appreciated. Thank you for professional and polite care More

by eileenjaniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 06, 2023 -

Rivertown Toyota responded

We are thrilled to have provided you with good communication and a professional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Bad experience at the shop. Did not used coupon that was provided in the email. More

by tshoab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Oct 06, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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