Rivertown Toyota
Columbus, GA
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I’m happy with my new truck! The costumer service was I’m happy with my new truck! The costumer service was very nice! Thank you so much I’m happy with my new truck! The costumer service was very nice! Thank you so much More
The process of purchasing our vehicle from Rivertown Toyota was fine but all other customer service past that point was terrible. We had a mechanical brake issue while my husband and I were road-trippin Toyota was fine but all other customer service past that point was terrible. We had a mechanical brake issue while my husband and I were road-tripping so we called Rivertown for information on our warranty since we were miles away from the actual paper work for it. We went through 30 minutes of useless phone calls before someone finally answered the phone just to tell us to call four other numbers that didn’t work. We waited two hours before someone finally answered just to give us another phone number. Well, long story short, we had already had our car fixed at that time because we needed to get on the road and it nullified our warranty. We lost $1,000 in a caliper repair that was also suppose to have passed the green light when we bought the vehicle 6 months prior. We are feeling extremely cheated right now. Rivertown offers good service only when it suits them and just cuts you down in the end. More
Customer service was okay but a scheduled oil change appointment took 4 hours. That shouldn't be acceptable when competetors can do it for half the price in a fraction of that time. appointment took 4 hours. That shouldn't be acceptable when competetors can do it for half the price in a fraction of that time. More