Rivertown Toyota

Excellent Customer Service the Service Department. Also, I got my car within a reasonable amount of time. Thanks Rivertown Toyota! Also, I got my car within a reasonable amount of time. Thanks Rivertown Toyota! More

I am well pleased with the service. I’ve been getting on my new truck, they keep me informed on when the truck will be done and always friendly to talk to you. I’ve been getting on my new truck, they keep me informed on when the truck will be done and always friendly to talk to you. More

Clean, Curious staff, timely service rendered. Looking forward to continuing to get service from this dealership Looking forward to continuing to get service from this dealership More

If you like to be disrespected, then go there. You will be waiting too long for no reason as they forgot your number to call you. You will be waiting too long for no reason as they forgot your number to call you. More

We have purchased several vehicles from Rivertown Toyota. The last two were hard to come by vehicles. The 2023 Crown Platinum was my desire. Adam Lopretto was our salesman. He worked so hard to find what we The last two were hard to come by vehicles. The 2023 Crown Platinum was my desire. Adam Lopretto was our salesman. He worked so hard to find what we wanted. He was able to get the exact car I wanted and kept us updated throughout the entire process. From the build phase to Transit to in bound we were updated with each step. He is very kind and honest. We were treated as if we were family. Service after the sale continues. Adam has been helpful still if there was a question about our other vehicle or anything related to the Toyota ap. The entire team at the dealership have been a pleasure to work with. The sales manager and financial department were also great! There’s no other dealership we would rather deal with. They will always have our business. I’m extremely happy with my new car!! If you are looking for a new or used vehicle, We highly recommend Rivertown Toyota. Ask for Adam Lopretto! More

STAY AWAY FROM THIS PLACE. .. Service Mechanics are NEGLIGENT. Service Directors are FLIPPANT and not helpful in the least. General Manager is very snide and acts as though you .. Service Mechanics are NEGLIGENT. Service Directors are FLIPPANT and not helpful in the least. General Manager is very snide and acts as though you are a bother to him. I brought my truck in for an oil leak, which ended up being the Front seal. It took them 8 days until they actually got around to working on it. Well, they told me that due to a crankshaft bolt they were having trouble getting off, there was a 50/50 chance either everything would go well and they could change the seal OR it could cause "catastrophic engine failure, and you will have to buy a new engine" their exact words. They said, well what you wanna do? Of course, we declined and asked to pick up the truck. Keep in mind my truck was running when I brought it into the service area... Their response was "Well where do you want us to tow it because it doesn't run anymore." They were asked not to proceed and even said they didn't take anything off, yet when it was towed to my new mechanic the alternator was literally in the bed of my truck. What universe are we living in when you bring a running truck in for an oil leak and leave with a truck that doesn't run anymore? The absolute WORST experience I've ever had. More

After losing money for 2 months of my vehicle sitting in their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning li their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning lights still on the dash. Purchased this vehicle from this dealership 9 months ago and have had it in the shop for the past 2 months and it is still not fixed. Extremely poor service from management and sales rep, was not offered any accommodation for all the loss not even a rental car. DO NOT BUY FROM THIS DEALERSHIP BECAUSE THEY WILL NOT FIX YOUR VEHICLE PROPERLY!! More

It’s been 6 days since my last review and I have YET to hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an emai hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an email! This is ridiculous and unacceptable!! I was told by the Brand Engagement Team on the 27th that someone would contact me within 24hrs, still have yet to hear from anyone! The service department here are inconsiderate and not concerned about anything issues/concerns I’m having as a customer with a NEW CAR (22 Camry!), they’re only concerned with the reviews and how it negatively impact their scores. If you did your jobs, followed up with customers and actually do a freaking service you wouldn’t have these horrible reviews! More

I had a good experience at Rivertown with the sales department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leavi department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leaving aside some small errors on my 5K service (billing issues and 0W20 oil instead of 0W16), for which I payed from my own pocket (no complaint about paying), more concerning is my 10K service and what appears to be the culture of the service department. I've reported a problem with the lift-gate on my SUV, which is making a noise when opened. Tuesday 11/22, after 4.5 hours waiting time (with no updates from the service consultant: Rich Fuller) I was being told that the tech could not replicate the noise and my car should be ready in 30 min after they do the oil change. I got the keys and took Rich to the car an opened the hatch a few times to confirm the noise on the spot. Why the 5 hours wait? Either the tech did not check the hatch properly or this is intended to discourage repairs under warranty. In either case, it is questionable business practice. Rich suggested to bring the car the next day (Wednesday 11/23) for a more thorough inspection. Did that and was informed that the passenger side hood strut needed to be replaced and that the part is expected to arrive on Friday 11/25, remaining to be called when it is there to bring the car in. No update from Rich on Friday. On Saturday I texted him to check on the status, and total silence. Did the same on Tuesday 11/29 and no response from Rich. Regrettably, the lack of communication and a superficial tech (at best) and intentional (at worst) make feel less confident in Rivertown. It is Wednesday 11/30 and clearly I have to go in person to see what happens. I wonder how long is this repair going to drag on? How many chances does one get to maintain a first good impression? More

Rich in service is fantastic! I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlant I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlanta. More