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Rivertown Toyota

Columbus, GA

4.2
775 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 775 reviews

June 24, 2023

My car is still under warranty, but I’m having to pay to replace a broken retractable cup holder. Bumper-to-bumper 3-year 36,000 mile warranty means nothing. My Sienna is the 3rd one I’ve owned and it is More

by Mike Fell
Service Price Transparency
Recommend Dealer
No
Employees Worked With
John Hopkins
Jun 26, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jenifer Wing Service Director Jenifer Wing

June 22, 2023

Great customer service, welcomes you with a warm greeting and smile. I would definitely recommend this company. More

by carmenbrown1003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
DeTajh, and Preston
Jun 24, 2023 -

Rivertown Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 22, 2023

Rivertown Toyota is professional, helpful and the staff is friendly. I REALLY like the Lyft transportation option. In fact, it is one of the main reasons I service my vehicles there. The quality of the rep More

by scjjcb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 27, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Rivertown Toyota

June 20, 2023

I needed 5,000 mile maintenance on my RAV4. From the time I arrived until my car was ready, it was seamless!! Very friendly and professional staff and my car was ready quickly!!! Only positive More

by awod0818
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name, John Hopkins
Jun 22, 2023 -

Rivertown Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 19, 2023

I was lied too and the work I requested was not done. Not very happy More

by Ezra Jackson
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Fleetcher
Jun 21, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jenifer Wing Service Director jwing@RivertownToyota.com

June 16, 2023

For the most part it is good. No matter if you have an appointment always late More

by LindaSowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 21, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Great service. The advisor war very friendly, professional and helpfull. We waited for the repairs to be done, it took less then an hour. More

by asg1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Jun 19, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

Sales personnel don't call back and don't seem to be interested in selling a new car. After buying it last three cars from Rivertown Toyota, we have had to choose an out of town Toyota dealer to buy out More

by waynesummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Jun 13, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shelby Holley Sales Manager sholley@RivertownToyota.com

June 10, 2023

I don’t have to wait long for my car to be serviced. The service Advisors are nice and friendly too. The customer waiting area is nice and spacious with plenty of options for seating. More

by lisaharbuck65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 16, 2023 -

Rivertown Toyota responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 09, 2023

I received good service on my 2017 Toyota Camry. They also picked up my car and returned it back to me. More

by etude22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 12, 2023 -

Rivertown Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

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