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Rivertown Toyota

Columbus, GA

4.0
638 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 638 reviews

May 29, 2021

I’m very please with service, especially Jerome he really did his job in putting me in a car. And friendliness of the people at Rivertown Toyota. More

by mckinneyaretha216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I give a five star rating for Jerome and Rodney
Jun 09, 2021 -

Rivertown Toyota responded

Thank you for your kind words for Jerome! We thank you for your business and look forward to your next visit!

May 29, 2021

The wait time is terrible. The service is excellent. I called to confirm my appointment. I was not on the schedule. The scheduling of service is terrible. Three hours to rotate tire then a nail found and More

by a.mims
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 24, 2021 -

Rivertown Toyota responded

Thank you for bringing this to our attention. We apologize that you experienced a long wait time. We are diligently seeking more service staff to support the demands of our customers. Our hope is to be fully staffed when you visit us next time. Chuck Easters General Manager

May 29, 2021

I brought our 2000 4Runner in for a recommended service. I was assisted by Bernie who provided good customer service. Also, thanks to technician Chris More

by Steve.henry1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 09, 2021 -

Rivertown Toyota responded

Thank you, Steve, for your kind words for Bernie and Chris thank you for your business and look forward to your next visit!

May 28, 2021

Great service from Randy in purchasing our Highlander today. This is the second vehicle we have purchased from him. He is always great to work with. More

by Taylortrail
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Milner
Jun 09, 2021 -

Rivertown Toyota responded

Thank you, Taylor, for your kind words for Randy! We thank you for your business and look forward to your next visit!

May 27, 2021

Took my car for an oil change and an airbag recall. Made an appt for 9am. Called at 12 to check and see how long, and they said it is first come first serve you are still in line and an appt is only to spea More

by ash_welsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle
Jun 02, 2021 -

Rivertown Toyota responded

Thank you for informing us about your situation. Please know that we are looking into your concerns and Jenifer Wing, our Service Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@rivertowntoyota.com

May 27, 2021

I worked with Sabrina, who was fantastic! She helped me pick the model I liked the best and got me a GREAT deal on a used car with only 5200 miles. More

by blsweeney1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Bibles
Jun 09, 2021 -

Rivertown Toyota responded

Thank you for your kind words for Sabrina! We thank you for your business and look forward to your next visit!

May 26, 2021

Very easy to book appointments. The staff is pretty efficient and friendly and I appreciate the technology they use to communicate service recommendations and results. More

by Azynprswazyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele
Jun 09, 2021 -

Rivertown Toyota responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 22, 2021

I always go to river town Toyota for service on my 2012 Toyota Camry because of the great sales and service I have received here. More

by Big B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cullen is great. Kevin is great
May 26, 2021 -

Rivertown Toyota responded

Thank you for your kind words! We thank you for your continued business and look forward to your next visit!

May 21, 2021

The people at the dealership were very courteous and helpful. They also remained very professional while quickly doing their job. I would recommend this place to anyone. More

by Swyche56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Kyle
May 26, 2021 -

Rivertown Toyota responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 20, 2021

My appointment was at 7:15 am, I texted to ask the status around 2ish and they texted back said it is still being worked on, I was like wow, my appointment was at 7:15 am. Next thing I know I am getting a te More

by amymcgrath22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hopkins
May 26, 2021 -

Rivertown Toyota responded

Thank you for informing us about your situation. Please know that we are looking into your concerns and Jenifer Wing, our Service Director, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@rivertowntoyota.com

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