Back

Rivertown Toyota

Columbus, GA

4.2
775 Reviews

1661 Whittlesly Road

Columbus, GA

31904

Directions

By Type

Showing 775 reviews

September 18, 2023

Easy to set up appointments. Everyone I talked to were polite and curious. My truck was taken in for 10,000 service and I was pleased with the amount of time it took to get my tr More

by butchjonesjvhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Sep 23, 2023 -

Rivertown Toyota responded

Thank you for choosing Rivertown Toyota! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 17, 2023

Great service, every time I go - and I’ve been a customer since 2015!! Rich has been my preferred serviceperson for my last few visits, and he’s always great to work with. He had someone helping him today na More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller and Jim
Sep 23, 2023 -

Rivertown Toyota responded

Vanessa, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota.

September 16, 2023

My appt was at 2:15 I came early around 1:36 and still didn’t leave until 5:30. The service tech (Tina Alier) calculated my amount wrong and when I was trying to explain to her she was wrong she just kept More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Allier and Tay’Jah( this may be spelled incorrectly)
Sep 19, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 19, 2023 -

Tiffany responded

The service just keeps getting worse! I was advised on Friday after my services to pick up the hubcaps on Tuesday. I called Rivertown Toyota to make sure they were in before I drove there and the specialist in parts told me that the Hubcaps are on back order. So again, Tina has provided untruthful service. He even stated that they advised they were on back order when they spoke with him on Friday. Hopefully once he calls me back he has an update that will consist of better news. Shaking my head.

Sep 27, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced during your service appointment, including the incorrect calculation of charges and the issue with your hubcaps. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Gil Michelson Service Director gmichelson@RivertownToyota.com

September 16, 2023

Awesome customer service, will recommend to anyone. Will be back for more services in the future. More

by Cee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Sep 19, 2023 -

Rivertown Toyota responded

That's great to hear! We're so glad Rivertown Toyota was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 14, 2023

Professional and polite. Knowlegable. Willing to answer questions and/or get assistance. Service representatives conduct and assistance very professional. More

by galicia4b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller
Sep 16, 2023 -

Rivertown Toyota responded

Thank you for the Five Star review and for choosing Rivertown Toyota. We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We appreciate your business and look forward to the pleasure of serving you again.

September 13, 2023

I went to get an oil change and a/c and my ac do not work still More

by boganvanalla@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brock, John Hopkins
Sep 14, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 12, 2023

It was the fastest service I had ever recievedit thank ti so very much thanks More

by Ajohnson1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Sep 17, 2023 -

Rivertown Toyota responded

We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

September 12, 2023

- quality and speedy service - Friendly workers - Complementary shuttle services - Would recommend highly - comfortable waiting area More

by boyanabjork
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 17, 2023 -

Rivertown Toyota responded

We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

September 12, 2023

Other than the wait. I had an appt. The personnel and new key fob both do their job More

by Top
Recommend Dealer
Yes
Employees Worked With
Tina ailer very helpful as my service assistant
Sep 19, 2023 -

Rivertown Toyota responded

We appreciate your feedback, and we're glad to hear that our personnel and the new key fob both performed their jobs effectively. We apologize for any inconvenience caused by the wait, especially when you had an appointment. Your satisfaction is important to us, and we value your business. Thank you for choosing us for your automotive needs.

September 09, 2023

Rivertown Toyota is Very, very awesome place and services.is Great, the people are awesome. More

by Steelers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmond , John Hopkins
Sep 13, 2023 -

Rivertown Toyota responded

It's truly wonderful to hear that you had an amazing experience with Rivertown Toyota and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

...
34
...