Rivertown Toyota
Columbus, GA
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Easy to set up appointments. Everyone I talked to were polite and curious. My truck was taken in for 10,000 service and I was pleased with the amount of time it took to get my tr Everyone I talked to were polite and curious. My truck was taken in for 10,000 service and I was pleased with the amount of time it took to get my truck back to me. More
Great service, every time I go - and I’ve been a customer since 2015!! Rich has been my preferred serviceperson for my last few visits, and he’s always great to work with. He had someone helping him today na since 2015!! Rich has been my preferred serviceperson for my last few visits, and he’s always great to work with. He had someone helping him today named Jim, and he was also great. More
My appt was at 2:15 I came early around 1:36 and still didn’t leave until 5:30. The service tech (Tina Alier) calculated my amount wrong and when I was trying to explain to her she was wrong she just kept didn’t leave until 5:30. The service tech (Tina Alier) calculated my amount wrong and when I was trying to explain to her she was wrong she just kept rushing and over talking me so I paid the 99.61, went to my car and calculated the mistake went back in and a nice gentlemen (Tai’jah—I may be spelling his name incorrectly) corrected the amount to 67.21. Then I drive around the front and one of my hubcaps was off went back saw my hubcap still in the service parking lot. Went and told someone who said oh well it’s time to replace them and had to explain yes they had a few exterior cracks but nothing that hindered them from staying on so now I’m riding around with no hubcaps until the order of replacements come in. The same nice gentlemen who corrected my price was the same person who ordered the new set. If it wasn’t for him correcting mistakes I would’ve left completely upset. Thank you to him and everything he did. Toyota’s are GREAT cars but over the years the servicing department has became horrible. Once before they got black oil debris all over my tan interior and I had to bring my car back for a complimentary shampooing in the spot they messed up. Another time they said my battery needed replacing so I paid the extra 50 something dollars but they only cleaned corrosion off the battery. It’s just a gamble with the service you may or may not receive. More
Professional and polite. Knowlegable. Willing to answer questions and/or get assistance. Service representatives conduct and assistance very professional. Knowlegable. Willing to answer questions and/or get assistance. Service representatives conduct and assistance very professional. More