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Rivertown Toyota

Columbus, GA

4.2
775 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 775 reviews

October 07, 2023

Obie was a great salesman, he got me exactly what I wanted and the deal that I wanted. He was not pushy at all. He took his time to make sure I understood how to work all of the features of my new vehi More

by Laurawise1403
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Obie, John Hopkins
Oct 10, 2023 -

Rivertown Toyota responded

We are delighted to hear about your great experience with Obie as your salesman. Getting you exactly what you wanted and the deal you were looking for without being pushy is fantastic. Taking the time to ensure you understand all the features of your new vehicle is a valuable service. We appreciate your kind words, and we'll be sure to pass them on to Obie. Thank you for choosing us, and we hope you enjoy your new ride!

October 06, 2023

Always have delt with Rich as my service man. So far everything has been great. More

by psantiago106pancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 10, 2023 -

Rivertown Toyota responded

We are thrilled that Rich provided you with a great service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 05, 2023

Good communication. Texting of progress of repair was appreciated. Thank you for professional and polite care More

by eileenjaniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 06, 2023 -

Rivertown Toyota responded

We are thrilled to have provided you with good communication and a professional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Bad experience at the shop. Did not used coupon that was provided in the email. More

by tshoab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Oct 06, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 02, 2023

Terrible experience. And this was my first time here. Never got a call like I was told. Tried calling to find out status couldn't get thru. Was told a manger would call More

by Bamalady4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Oct 03, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the poor communication and service experience you had. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Gilbert Michelson Service Director gmichelson@RivertownToyota.com

September 30, 2023

Excellent satisfied clean fast quick good service cool awesome terrific great customer help worthy lovely More

by hsewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 03, 2023 -

Rivertown Toyota responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 28, 2023

The customer service representatives in the service department at Rivertown Toyota do not value the customer time. More

by lisa1827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Torres
September 28, 2023

I arrived and they hah my car in service immediately the wait time was reasonable. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Oct 03, 2023 -

Rivertown Toyota responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 23, 2023

I would not reccomend this dealership to my worst enemy. I bought a used truck 4 months ago and have had nothing but problems with it since. I explained to the salesman(kyle) that I had been looking for a t More

by Thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle
Sep 27, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 09, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with your truck purchase. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Bertrund Comer Sales Manager bcomer@RivertownToyota.com

Oct 19, 2023 -

Thomas responded

Sent an email on the 9th, never got a response.

September 20, 2023

The customer service was great. I also appreciate the care that the technicians have when servicing the vehicles. Receiving the images and videos of recommendations digitally is gre More

by Tsmccall2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
Sep 23, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great customer service experience and that you appreciate the care the technicians take when servicing your vehicle. Receiving digital images and videos of recommendations is indeed a valuable feature, as it allows for a transparent and detailed understanding of the service needs. We are committed to providing you with the best possible service. Your satisfaction is our priority, and we appreciate your business.

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