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Rivertown Toyota
Columbus, GA
775 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2023
Waited way too long for an oil change and tire rotation. Went in around 1pm didn’t come out till 2:30 it’s ridiculous. They even tried to tell me I needed an alignment done since I did a rotation. Like what Went in around 1pm didn’t come out till 2:30 it’s ridiculous. They even tried to tell me I needed an alignment done since I did a rotation. Like what? When I had a Tacoma and did services there why didn’t they do that then? Another attempt to sell unnecessary services for profit. More
by sincerelymean
Employees Worked With
John Hopkins
November 18, 2023
Exorbitant. Lack of nationwide deals for service. Slow process time. Dispiriting service advisors. Took almost five minutes for someone to attend, and that was Lack of nationwide deals for service. Slow process time. Dispiriting service advisors. Took almost five minutes for someone to attend, and that was with me having to ask for help…whereas in other dealerships they come out immediately to scan the vin number. Charged me for a tire rotation, when I had a deal for my tires with Toyota that is nationwide which allows me to have it free of charge. Advisor seemed depressed and almost like he didn’t want to help. Almost pretended to not hear me when I spoke to him the first time. No one was outside or even motioned to move when I first pulled into the service area/garage. More
by Suhei W
Employees Worked With
Brett Smith
November 11, 2023
Tech was knowlegeable, and friendly. Went out of his way to answer all my questions about service that was preformed, and about any upcoming services. Went out of his way to answer all my questions about service that was preformed, and about any upcoming services. More
by curtiswilliams324
Employees Worked With
John Hopkins
November 07, 2023
Wait time is to long, had an appointment and still waited 3 hours for a oil change and tire rotation. Went out side to see if vehicle was in the ready for customer area, which it was. An hour later went back 3 hours for a oil change and tire rotation. Went out side to see if vehicle was in the ready for customer area, which it was. An hour later went back to see if it had been moved, it had not. Then 5 minutes later I was notified it was ready, however was still siting in the same spot as an hour before. Don’t know if some one was not tracking my paperwork, or if someone was just siting on it, just seems there was no rush once vehicle was completed. More
by buckman1493
Employees Worked With
Beecher
November 07, 2023
Always amazing! No dealer mark up or market price adjustment nonsense This is the car here is the price take or there are about 5 others In line for it. No dealer mark up or market price adjustment nonsense This is the car here is the price take or there are about 5 others In line for it. More
by vikaschilkuri
Employees Worked With
George G, John Hopkins
