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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
773 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 774 reviews

October 25, 2024

Exceptional dealership, I was in there and out. Also, great teamwork to ensure I was always being taking care of. More

by Domino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assaad, John Hopkins
Report | Print
Oct 26, 2024 -

Rivertown Toyota responded

Hi Domino, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2024

Terrible customer service in service department. Walked in nobody acknowledge you because they are busy using their own cellphone More

by Dro
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine
Report | Print
Oct 26, 2024 -

Rivertown Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns. Lee Winford, our General Sales Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to reach out to me directly. Bradley Williams General Manager bwilliams@RivertownToyota.com

October 25, 2024

Excellent customer service, efficient, thorough and my advisor stayed in contact with me to keep me updated. More

by khelarichardson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 27, 2024 -

Rivertown Toyota responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

Was greeted by a friendly representative. She let me know about the defencies that were found. They repaired them in a timely manner. I will be back. More

by Hwade1252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Haas, John Hopkins
Report | Print
Oct 27, 2024 -

Rivertown Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Toyota! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

Rich Fuller, in the service Dept. got me in/out quickly and was a pleasure to work with. Thank You ! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
Report | Print
Oct 27, 2024 -

Rivertown Toyota responded

Hi Chris, thank you for your kind review; we are happy to pass along your comments to Rich here at Rivertown Toyota! We look forward to your next visit! Take care!

October 24, 2024

I was at Toyota to have oil & oil filter changed; tires rotated and general check. It was 2 1/2 hours before it was completed. There was a minor incorrect copy of my mileage, and they suggested I have an a More

by trschoenborn
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 26, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (706) 322-8891.

October 22, 2024

Got exactly what I wanted at the price o wanted. Kept me informed from start to finish. More

by Jeffery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Middleton
Report | Print
Oct 25, 2024 -

Rivertown Toyota responded

Hi Jeffery, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 20, 2024

It was super easy to navigate, everyone was very polite, and helpful. And also the services was great as well. More

by Kj
Recommend Dealer
Yes
Employees Worked With
Service advisor- Giovanni Unchangco, John Hopkins
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Oct 23, 2024 -

Rivertown Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

It just takes too long. Austin was perfect in his position. I have owned my Toyota for over 6 years and I have never had any problems. More

by martapetway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin , John Hopkins
Report | Print
Oct 25, 2024 -

Rivertown Toyota responded

martapetway, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Brad Williams General Manager bwilliams@rivertownford.com

October 19, 2024

Dropped off my Tacoma for service. It was quick and a job well done. This is now my go-to dealership for service or new vehicles. More

by Riverdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 21, 2024 -

Rivertown Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rivertown Toyota. Until the next time we meet, take care!

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