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Rivertown Toyota

Columbus, GA

4.2
812 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 812 reviews

December 08, 2024

I recommend to my friends to get their cars serviced here whenever their cars need repairs done. I thought it was a pretty good experience. More

by wmm2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service worker that assisted me today, his name is Giovanni if I remember correctly. He was helpful though. I liked him
Dec 12, 2024 -

Rivertown Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 08, 2024

I've been to the dealership serval times brought car in 2023. There isn't any attention paid to waiting room area. The TV has not worked for approximately a year when you ask the workers they always say we More

by 022rib.8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 12, 2024 -

Rivertown Toyota responded

022rib.8, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your visits with us. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com

December 07, 2024

I went in due to a dead battery and did not have an appointment. They graciously worked me in and did a service check and completed the work that needed to be done the same day. When it was discovered More

by Cjtp10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 09, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2024

Went in for services. Waiting at the sealer ship was a bit lengthy but all services were performed and received no charge for Oil and filter change. More

by james.gallagher68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 08, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

I came in for service without an appointment and they were able to fit me in to the schedule and were able to get me out in a reasonable timeframe. More

by Jay=p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Bieber , John Hopkins
Dec 08, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Great service from both the service dept and my advisor Marissa. They had my Rav 4 ready to with a quickness. Never had any problems with this dealership. More

by sjmoff39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Bieber
Dec 08, 2024 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with Marissa! We hope you have a great day!

December 03, 2024

They were very helpful in showing us the new Toyota Crown Signia . Though the color we desired was not available they found one in a very short period of time. More

by poppietwiggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolin Avelis, John Hopkins
December 03, 2024

Service guy was very polite, friendly. I wish I could remember his name. My wait was very short, and I was very pleased! Good job!! Thanks! More

by 1954debn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 20, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2024

The service technician Austin was very professional as well as knowledgeable in service to the customer. More

by swgl_95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Melendez
Dec 01, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

I normally get my cars servced there. But the last few times the prices have been high. I get one price when I schedule online and charged more when I pick up the car, over 30 dollars. More

by mark.a.timberlake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Dec 03, 2024 -

Rivertown Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com