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Rivertown Toyota

Columbus, GA

4.2
775 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 775 reviews

January 24, 2024

Everyone at the dealership was real nice polite. I sat and waited for my car for 2 hours. I had no problem with that. I have to wait to get my key made. More

by papamama862002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 27, 2024 -

Rivertown Toyota responded

We're pleased to hear that everyone at the dealership was nice and polite during your visit. Thank you for your patience during the 2-hour wait for your car, and we appreciate your understanding about the key-making process. Thank you for choosing us, and we look forward to assisting you in the future!

January 22, 2024

I recently purchased a 2024 Toyota Tundra from Rivertown Toyota in Columbus, GA and had the pleasure of working with Sabrina. As someone who is usually reluctant to step on a car lot, I was pleasantly surpr More

by MC Hammer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabrina Bibles
Jan 26, 2024 -

Rivertown Toyota responded

Thank you for taking the time to share your positive experience with Sabrina and our team at Rivertown Toyota. We're thrilled to hear that Sabrina provided you with a hassle-free and enjoyable car-buying experience. It's fantastic that she demonstrated professionalism, empathy, and a high level of emotional intelligence to help you find the perfect truck. Your recommendation is greatly appreciated, and we hope you continue to enjoy your new Toyota Tundra. Safe travels in your new vehicle!

January 22, 2024

Service advisors efficiently got me logged in for my oil change and brake fluid change today and honored the emailed coupon. Once inspection complete, update sent and discussed with service team. Rich took More

by PG4runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
January 17, 2024

The customer service representative was courteous and informative. The car mechanic did a wonderful job. My car glides over the road like never before. Natalie and David get five stars. More

by Lee Capraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, David Duke
Jan 21, 2024 -

Rivertown Toyota responded

We're delighted to hear that you had a positive experience with the customer service representative, Natalie, and the car mechanic, David. Courteous and informative service, combined with a wonderful job on your car, is exactly what we aim for. It's great to know that your car now glides over the road like never before. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 17, 2024

I was able to get everything done at one time and it was to my satisfaction. More

by Gatman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, John Hopkins
Jan 18, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a prompt and satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 17, 2024

I stayed with my truck and waited for it to be checked out. The service was quick and efficient. More

by lw903472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 21, 2024 -

Rivertown Toyota responded

We're pleased to hear that you had a quick and efficient service experience with your truck. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 16, 2024

Even though I didn’t buy my Tacoma here, I get great service on my truck. This particular service the technician did a video walk around while my truck was on the lift and I was able to see parts of my More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 19, 2024 -

Rivertown Toyota responded

It's great to hear that you received great service on your Tacoma. Thank you for sharing your positive experience. Safe travels with your well-serviced Tacoma!

January 15, 2024

Antonio delivered exceptional service throughout the entire buying process. It was quick and efficient, and I highly recommend him. Loving my new Camry TRD! More

by Altumura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio , John Hopkins
Jan 18, 2024 -

Rivertown Toyota responded

We are thrilled to hear that Antonio provided exceptional service during the buying process, making it quick and efficient for you. Congratulations on your new Camry TRD! Enjoy your new car!

January 13, 2024

Brought truck in for mass air sensor issue. $3500 later I got it back not running. One of the guys thought that was funny. Waited another day. Got truck back without mass air sensor fixed. Guy More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never saw a manager, Brockton was nice and tried to help. Sabrina in sales has always been good to me.
Apr 06, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

January 12, 2024

Bought 1 car from them a few months ago and just took another car we bought private party to be serviced.. extremely happy with sales team and service department! More

by Dmath7066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 17, 2024 -

Rivertown Toyota responded

It's fantastic to hear that you've had a positive experience both with our sales team and with our service department for maintaining your vehicle. We are glad to hear that we have met your expectations. We appreciate your business. We look forward to assisting you in the future.

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