Rivertown Toyota
Columbus, GA
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Yesterday I did an oil change and my oil is way over by an inch above the second notch and not in between the notches, this will ruin by engine, don’t you check the people work, I ready to call an lawyer. an inch above the second notch and not in between the notches, this will ruin by engine, don’t you check the people work, I ready to call an lawyer. 2 years ago your mechanic don’t tighten the oil filter and I was losing oil. You need to check your below ave workers work. I will call you Monday. More
09:30-arrived for my 10k Toyota Care service, noted my (driver side front) tire was 5PSI low. 11:30-vehicle was returned to me so I head over to parts to order all weather mats. Realized my same tire (driver side front) tire was 5PSI low. 11:30-vehicle was returned to me so I head over to parts to order all weather mats. Realized my same tire was still 5PSI low, noticed my dirty rims had no disturbance or signs the tires had been rotated. Rear driver side tire had a screw I found in 60 seconds, this should have been identified during the service/safety inspection… 12:00 Service advisor who was very nice agrees they don’t appear to have been rotated. Sends the vehicle back again. 13:30 vehicle returned to me. So 9:30AM to 13:30(1:30PM) for a service, it makes me wonder now if my oil was changed, if my air filter was changed, what else wasn’t complete… interacted with two service advisors Jim and Justine and they were both very professional and courteous. More
Amazing customer service. The whole process took no more than 2-3 hours. Brittany was extremely helpful and knowledgeable throughout the whole process. Highly recommend RIVERT The whole process took no more than 2-3 hours. Brittany was extremely helpful and knowledgeable throughout the whole process. Highly recommend RIVERTOWN Toyota and I definitely plan to buy from them again. More
I didn’t believe what the extra repairs needed. Asked if I could go see what the mechanic was talking about. I got to see what needed repair and agreed. The mechanic was excellent and I also asked Asked if I could go see what the mechanic was talking about. I got to see what needed repair and agreed. The mechanic was excellent and I also asked for my old part to make sure it got taken care of and I got it. More