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Rivertown Toyota

Columbus, GA

4.0
638 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 638 reviews

August 31, 2023

Usually good service, but today took over 3 hours. Now I just found my front passenger side window won't operate. I will call dealer about that. Personnel are friendly and helpful. More

by lpw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich and Jim, John Hopkins
Sep 05, 2023 -

Rivertown Toyota responded

We appreciate your ongoing support and feedback. We're sorry to hear that your recent visit took longer than expected. Thank you for choosing us, and for your kind words. We look forward to assisting you again.

August 29, 2023

My service representative was just wonderful. She was very knowledgeable and very helpful. Thank you Miss Tina. More

by Lasterellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina , John Hopkins
Sep 01, 2023 -

Rivertown Toyota responded

Thank you for acknowledging Tina! It is always great to hear when one of our associates is acknowledged for her professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

August 28, 2023

I am highly upset bc every time I use a discount code here the price changes. I even told the person that assisted me this and he agreed. It’s frustrating and unfair. More

by gwendolyn thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 10, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the issue with the changing prices when using a discount code. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Gil Michelson Service Director gmichelson@RivertownToyota.com

August 26, 2023

Ms. Tina was extremely courteous and got me in and out in a timely manner. The service techs were also very prompt in letting me know any additional services that may be required. More

by cwbowie26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina, John Hopkins
Sep 10, 2023 -

Rivertown Toyota responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your acknowledgment of Tina and their professionalism. We look forward to the pleasure of assisting you again!

August 26, 2023

Tina took really good care of me! I have a Lexus and I really don’t like having to go to Lexus dealer/service . They are too far away for minor maintenance so I go to Columbus Riverto More

by Mctoy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina and William they get 5 stars!
Sep 10, 2023 -

Rivertown Toyota responded

Thank you for choosing Rivertown Toyota. We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 25, 2023

Richard Fuller greeted us upon our arrival. He was professional and efficient. He even politely answered two questions concerning accident hot spots. We are new residents in GA, therefor More

by wisediane602
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
Sep 10, 2023 -

Rivertown Toyota responded

Thank you for acknowledging Richard! It is always great to hear when one of our associates is acknowledged for their professionalism. We look forward to the pleasure of assisting you again!

August 24, 2023

Service (oil change and alignment) was twice the quoted price on the phone when I scheduled. I also felt like they tried to sell me on things I didn’t need at inflated prices. More

by IceSyckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett
August 23, 2023

Great service. I love the text updates & repair approval notifications. My only suggestion would be to provide a complimentary wash & vacuum to customers after ve More

by xrmygrl925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 21, 2023 -

Rivertown Toyota responded

Your feedback is important to us as we continue to work towards improving our services. We appreciate your review and look forward to assisting you again in the future. Thank you for choosing Rivertown Toyota!

August 22, 2023

They have Great customer service, good work result, but it’s very expensive for maintenance More

by Win2jwin2j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Aug 25, 2023 -

Rivertown Toyota responded

We highly value your business and strive to provide you with exceptional service that leaves you completely satisfied. Your feedback is important to us as we continue to work towards improving our services. We appreciate your review and look forward to assisting you again in the future. Thank you for choosing Rivertown Toyota.

August 22, 2023

My car was serviced very quickly and was real professional, the young man was very polite and I left happy with the way he handled the situation More

by shirleybowman1937
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Applewhite
Sep 06, 2023 -

Rivertown Toyota responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

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