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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
775 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 775 reviews

March 20, 2024

Kinda Disappointed in Toyota that they CANT live up to Promise to Provide the 2nd key as promised...Funny you can BUY a 2nd key but NOT be provided one as promised...Would not Recommend Toyota because of More

by leonshelnut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
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Mar 21, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize that you did not receive your 2nd key. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bradley Williams General Manager bwilliams@rivertownautomall.com

March 18, 2024

The service department here was very professional, courteous and friendly. They did an awesome job on our headlight restoration! More

by Dsewell81
Recommend Dealer
Yes
Employees Worked With
Preston Beecher
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Mar 20, 2024 -

Rivertown Toyota responded

That's wonderful to hear! We're delighted that you had a positive experience with our service department, and we're glad that they were professional, courteous, and friendly. It's great to know that they did an awesome job on your headlight restoration. We're here to help and ensure your continued satisfaction with our services!

March 14, 2024

If the dealership owner wishes to contact me, I’d be happy to provide details so they can improve their service experience. More

by Bohnerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natalie service advisor
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Mar 18, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bradley Williams General Manager bwilliams@rivertownautomall.com

March 14, 2024

They live up to the expectation of true car salesmen. The service department gets 10 thumbs down it’s never an experience to write home about. Wish we had more options closer to home. More

by vanessacenteio2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich
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Mar 18, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 11, 2024

Schedule appointments have been good. At times waiting on service has been lengthy, but work has been well. Satisfied customer. More

by yepezramon97
Recommend Dealer
Yes
Employees Worked With
Preston Beecher
Report | Print
Mar 14, 2024 -

Rivertown Toyota responded

We appreciate your feedback! While we're glad to hear that your scheduled appointments have been satisfactory and that you're generally pleased with the quality of our work, we understand that waiting times can sometimes be a concern. Please know that we're continuously working to improve our processes to minimize wait times and ensure a more efficient experience for all our customers. Thank you for your patience and understanding, and we look forward to serving you again in the future!

March 10, 2024

Everybody is very friendly and knowledgeable. I was especially impressed with sales associate Joey McLendon and his boss in the finance office. Also we were impressed with the people who did the More

by olin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey McLendon, and the Finance Manager, John Hopkins
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Mar 13, 2024 -

Rivertown Toyota responded

It's wonderful to hear about your positive experience with the dealership, especially with sales associate Joey and the finance team. Friendliness, knowledge, and impressive service contribute to a great customer experience, and it's fantastic that you had such a positive encounter. Safe and happy driving to you both!

March 08, 2024

Quick service, nice staff, good communication methods, easy appointment booking, respectful, and spacious waiting area. More

by Rav4Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, John Hopkins
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Mar 12, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 06, 2024

Dane was my service advisor and kept me informed of any changes needed. I also spoke with Janice who was very kind and courteous. The tech, Kyle, took care of my vehicle needs completely and was very cons More

by tabbyann76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Wilbanks, Janice (service adv), Kyle (tech)
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Mar 10, 2024 -

Rivertown Toyota responded

It's great to hear that Dane, Janice, and Kyle provided you with excellent service during your visit. Effective communication, kindness, and attention to detail are essential elements in creating a positive customer experience. Safe travels in your well-maintained vehicle!

March 06, 2024

Courteous and prompt service. Very professional. Met my needs efficiently. Showed concern and gave immediate attention to the reason for my visit. More

by AL
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a courteous and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 11, 2024 -

AL responded

Thanks for your promptness and efficiency. All was appreciated.

March 03, 2024

I waited for about three hours for my oil change. It turns out it had been done for an hour and a half. The service technician just forgot to tell me. More

by sgraves576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane
Report | Print
Mar 05, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this inconvenience and the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

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