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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
940 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 940 reviews

October 02, 2024

Nice experience for first time oil change. The man name Rich that helped me was very polite, knowledgeable, and explained everything to me about my service. More

by nannycarswell1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, John Hopkins
Report | Print
Oct 06, 2024 -

Rivertown Toyota responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

Awesome customer service! Time on task. Not long of a wait. Clean facility and everyone was so nice More

by Kgarner01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 06, 2024 -

Rivertown Toyota responded

Hi, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Great customer service. Timeliness in completing my service appointment. Waiting area was comfortable and clean. More

by SB Arnold
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 06, 2024 -

Rivertown Toyota responded

Hi, we are so happy to read such a great review about Rivertown Toyota! Please don't hesitate to reach out to us if there's anything more we can do!

October 02, 2024

Best customer service representative (Rich) and dealership personnel I have ever dealt with, for buying or vehicle services. More

by Gbatman156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
Report | Print
Oct 05, 2024 -

Rivertown Toyota responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

October 01, 2024

Clean and fast with accurate work, technician raefe did an amazing job with great customer care. More

by brandonhenry384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raefe jibbon
Report | Print
Oct 05, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

September 30, 2024

They are always very courteous. They have a pretty nice and very roomy waiting room. More

by Lexus owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
Oct 05, 2024 -

Rivertown Toyota responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

They were very kind and kept me well informed while I waited for my service to be completed. More

by philip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Oct 05, 2024 -

Rivertown Toyota responded

Hi Philip, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2024

I was told it would take 1 1/2 hrs to have oil changed. 3 1/2 hours I was still waiting. More

by Jathomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Oct 02, 2024 -

Rivertown Toyota responded

We regret the extended wait time you experienced. Your feedback helps us improve, and we’re committed to making future visits more efficient. Feel free to reach out if you have concerns. Brad Williams, General Manager bwilliams@rivertownford.com

September 28, 2024

Service was excellent and work completed in a timely manner, The service rep was extremely knowledgeable, caring and courteous. More

by doriscreel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Vargas
Report | Print
Oct 02, 2024 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

The service department is not inviting at all. No greeting or welcome if there was another dealership closer I would discontinue my service here. But Justine Haas was great she will be my re More

by Marieo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Haas
Report | Print
Dec 13, 2024 -

Rivertown Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to us if you need anything in the meantime.

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