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Rivertown Toyota

Columbus, GA

4.2
811 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 811 reviews

December 15, 2024

Justine Haas is, in my opinion, the best representative at Rivertown Toyota. Very quick, knowledgeable and very helpful. She listens very carefully to your concerns, takes notes, and find ways to help you More

by almada_carlos
Recommend Dealer
Yes
Employees Worked With
Justine Haas
Dec 20, 2024 -

Rivertown Toyota responded

Hello, we're happy you found Justine to be so supportive during your experience here at Rivertown Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 13, 2024

Merissa was great! She was very nice and professional. She confirmed what I told her needed to be done. Then took note of the coupons I had received via email from Toyo More

by Sandra Okamoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa
Dec 13, 2024 -

Rivertown Toyota responded

Hi Sandra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

First time visiting Rivertown Toyota was today. David Duke was very Professional. Service Advisor kept me informed. More

by Bcel19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 14, 2024 -

Rivertown Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

I really appreciate Jennifer today and her coworkers today . They made day so peaceful while buying my truck More

by plbutler85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Chester, John Hopkins
Dec 13, 2024 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 11, 2024

Outstanding service! A+! Great greeting and discussion with my advisor, awesome experience. Thanks for everything! More

by milton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert
Dec 13, 2024 -

Rivertown Toyota responded

Hi Milton, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 11, 2024

Service advisor was very nice. I was notified about my vehicle when it was serviced. More

by dunbar1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert V
Dec 13, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2024

We purchased our tires from Toyota with Repair. My son brought my car in to have a tire repaired that you could clearly see an object in the tread and it took five hours for it to be repaired. That More

by rockytopmst
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not familiar with , John Hopkins
Dec 12, 2024 -

Rivertown Toyota responded

rockytopmst, I’m sorry to hear about the trouble you're having with your tire repair. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Bradley Williams General Manager bwilliams@rivertownautomall.com

December 10, 2024

Customer friendly, knowledgeable of required services. Keeps customer updated about and findings and overall condition of car. More

by Kjay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 12, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Bad customer service? ? Lost my keys & car fir 3 days. Car still not going in reverie. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Dec 13, 2024 -

Rivertown Toyota responded

John, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Gil Michelson Service Director gmichelson@rivertowntoyota.com

December 08, 2024

I recommend to my friends to get their cars serviced here whenever their cars need repairs done. I thought it was a pretty good experience. More

by wmm2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service worker that assisted me today, his name is Giovanni if I remember correctly. He was helpful though. I liked him
Dec 12, 2024 -

Rivertown Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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