Rivertown Toyota

Friendly service writers and quick service. I was traveling home post Christmas and they accommodated my quick delivery request. I like the option of knowing what needs to be fixed but giving m I was traveling home post Christmas and they accommodated my quick delivery request. I like the option of knowing what needs to be fixed but giving me the opportunity to approve/decline the repairs via text. More

Too much to write about. The service rep and the service dept were terrible. Very disappointed The service rep and the service dept were terrible. Very disappointed More

This trip to have my truck serviced left me very disappointed. I can to have my oil changed and get the tread checked on my tires. I arrived for my appointment at 9 am to see that they were overbook disappointed. I can to have my oil changed and get the tread checked on my tires. I arrived for my appointment at 9 am to see that they were overbooked. When the worker finally came to check me in he saw that part of the appointment was getting the tread checked on my tires. After only a quick glance at one of my tires he immediately tried to sell me that my tires needed to be replaced (they are not that worn). 15 minutes later he gave me a quota for how much it would cost to replace my tires. Whether it was intentional or not the perception was that he was going to convince me to replace my tires whether I needed to or not to make a sale. I then had to wait three hours for an oil change. Overall I felt today was a waste of my time and money. This was the first time I left a Toyota dealership feeling like I was getting scammed More

Get back to me when it's supposedly warmer out. My AC is still NOT fixed. It going on a year in March 2024 since this has been an issue for my Rav 4 and Rivertown Toyota as well as the Toyota coll My AC is still NOT fixed. It going on a year in March 2024 since this has been an issue for my Rav 4 and Rivertown Toyota as well as the Toyota collision are scratching their heads. After 5+ visits later. Now we are $3K , a new evap core, newer condenser, and 2 dye packs later it still goes warm in about 4-6 weeks. I pray someone will get the chip off their shoulder soon and start listening to my husband and I soon. This is really sad for us to say we always gave them 5 stars.. But NOT now. We have had several Toyota 's. I may be driving my Rav 4 to North Carolina for my Big brother, a certified Toyota Technician to fix it. Toyota corporate recommended I take it to another Toyota dealership. Soooooo we shall see. This is our 5th visit to fix it once it gets warm.is what I was told this time. Well y'all could have saved me the car sitting all day at the service center AGAIN and I had to call you for the update about 4pm. Rich waited on us and honestly he is now service manager but use to just be a service person. We have been going to this dealership since 2009 when it was Jay Toyota and I pretty much avoided Rich after him waiting on us once. He may not be the best choice for that position and that's coming from 2 people who both have 40+ years experience in medical retail management as well as dealing with customers in customer service. We both work for very large entities. He doesn't listen to the customers and cut us off twice. Treating us to be possibly, nuisances, imagining the AC goes warm, and Crazy minds.We have done some digging and research on the issue and would appreciate someone taking the chip off their shoulders because the info is coming from a well educated mechanic. An old school certified Toyota Technician. I am willing to PAY for whatever our car needs and that is obvious we are several thousand into this. I just don't want to go through another Georgia summer like last year and all Rivertown Toyota as AS WELL AS Rivertown Toyota Collision just recharge my system for the gazillionth time. You see this started with the Collision team when I had NON deployed airbag bumper bender. After 2 dye packs someone may need to do some work and listen the customer. I only hope they get the chip off before the dealership closes due to NO customers. Seeing they only have 2 stars when you Google them. I'd even entertain a new car trade at this point. SERIOUSLY! But this issue would be plopped on someone buying our 2014 Rav 4 with only Kook miles on it. Ridiculous. You know who I am and feel free to call me if you wish to talk. But so far Tray has been the only one that was nice to us. To bad he wasn't there the other day. More

Took Toyota Tundra Truck in this afternoon @1:15PM to have New Tires and alignment done. They checked me in on time. Dealership has nice customer waiting area. They sent me a text to track progress and have New Tires and alignment done. They checked me in on time. Dealership has nice customer waiting area. They sent me a text to track progress and phone number of my service contact person. They called me about 5PM when it was ready for pick up. Checkout was fast and easy. Overall Good Experience. More

Thank you for all great attention I received from you guys today! Happy New Year! guys today! Happy New Year! More

Was told tires were rotated and air pressure adjusted and none of these things were done,vehicle is still under Toyota guard services and second time they have lied about services that they didn't complete a none of these things were done,vehicle is still under Toyota guard services and second time they have lied about services that they didn't complete and still after about 18 months waiting on parts for SAFETY RECALL. More

Service advisor was kind, and the dealership was very clean and accommodating. Service was quick, too! clean and accommodating. Service was quick, too! More

When I checked in the customer service representative sent an email. I checked in at 9 I checked to see what my status was at 11. It stated it was checked in and that is it. I went to the representativ sent an email. I checked in at 9 I checked to see what my status was at 11. It stated it was checked in and that is it. I went to the representative and the same time the guy dropped my paperwork and keys off. When the customer service representative returned to her desk I told her that was my key. She stated go have a seat I will call you when I am ready for you. More

I waited about 45 minutes and my service was done. They gave me update on things that needed to be done. They gave me update on things that needed to be done. More