Rivertown Toyota

Took my 2023 Tacoma in for regular 20k mile Toyota care service and was told my truck was ready. They gave me my keys and some paperwork. I get to my truck and noticed all four wheels had the center caps m service and was told my truck was ready. They gave me my keys and some paperwork. I get to my truck and noticed all four wheels had the center caps missing. Apparently they forgot to put them back on after rotating the tires. Now I’m worried that something else could have been missed. More

Absolutely has the most amazing service and listen really well to customers concerns when it comes to their cars !!! well to customers concerns when it comes to their cars !!! More

I am always pleased with the staff and workmanship but not the amount of time, I have to wait. Today it was 4 1/2 hours. I deliberately scheduled an 8:00 AM appointment and left about 12:30 PM. not the amount of time, I have to wait. Today it was 4 1/2 hours. I deliberately scheduled an 8:00 AM appointment and left about 12:30 PM. More

8:00 appointment to just have oil change. Took 3 hours. Poor communication with me Took 3 hours. Poor communication with me More

Tremendous thanks to Kyle Collins (Mechanic) and Jose Torres (Sevice Advisor), on their assistance with a service I needed for my AC! They were both very informative and helpful and most importantly pati Torres (Sevice Advisor), on their assistance with a service I needed for my AC! They were both very informative and helpful and most importantly patient, by taking the time to explain things to me. A process that took over a month to fix, yet successful in the end! Thanks again Kyle and Jose for the level of customer service you both displayed. Toyota needs more employees like the two of you! More

My Service Advisor Richard Fuller checked me promptly in at my appointment time .He went over everything thing that was going to be done to my car and informed me of the cost .He asked me if I was staying o at my appointment time .He went over everything thing that was going to be done to my car and informed me of the cost .He asked me if I was staying or needed a lift any where ?I told him that I would be staying at the dealership. He told me that there was a fresh cup of coffee with my name on it. That was exactly what I needed.I was sent emails on the progress of the service of car.I really appreciated being informed .I am still receiving great service after my purchase of my car .Thank you ! More

It always seems to be chaotic in the advisor area. It also seems to me that they need more service writers, so there is always someone to at least tell you they will be with you soon. It also seems to me that they need more service writers, so there is always someone to at least tell you they will be with you soon. More

Great customer service my maintenance was done in no time and I enjoyed the ambiance. and I enjoyed the ambiance. More

My service representative was totally unprofessional when I asked to make my next service appointment.like I always have.and he wouldn’t make it! I felt so uncomfortable in that arena I couldn’t wait to lea I asked to make my next service appointment.like I always have.and he wouldn’t make it! I felt so uncomfortable in that arena I couldn’t wait to leave, I am very nice to everybody at Toyota rivertown but you have some ignorant service representatives that work there and don’t know how to speak to the good customers, I will never buy another vehicle from rivertown Toyota due to unprofessional service representatives that are more interested playing with their phone instead of taking care of us GOOD customers. Had the service mgr make my next service appt. As of now I don’t ever want to step foot in the door ever again! I was literally laughed at just for trying to make my next service appt More

In and out! No problems!!! Good customer service and a very reasonable wait time. Couple of concerns they could not help with… but overall, good visit. No problems!!! Good customer service and a very reasonable wait time. Couple of concerns they could not help with… but overall, good visit. More