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Rivertown Toyota

Columbus, GA

4.2
775 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 775 reviews

May 07, 2024

Very good. Very informative on what was done & things that needed to be done. Polite More

by byrdecc18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Vargas Advisor & R.Muldoon techician, John Hopkins
May 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 03, 2024

A quick and easy process! I had a great experience purchasing my car from Rivertown Toyota! More

by Agiesin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Williams
May 07, 2024 -

Rivertown Toyota responded

Congratulations on your new vehicle! We're thrilled to have delivered a quick and easy sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

Thorough review of my car's mechanics, which gives me some peace of mind. The tech I worked with was professional and courteous. More

by kmo727
Recommend Dealer
Yes
Employees Worked With
Service technician representative
May 07, 2024 -

Rivertown Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

I appreciate the video that I was sent from the mechanic. In the video, the mechanic explained what services he performed. There was one unexpected service he did after he test drove my vehicle involving my More

by jmetro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
May 05, 2024 -

Rivertown Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Efficient and updated periodically during short wait at 5000 mile check. Having an appointment and being on time with it was very courteous. Thank you for the great coffee! More

by Judon16201
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
May 05, 2024 -

Rivertown Toyota responded

That's great to hear that your 5000-mile check experience was efficient and courteous! We understand the importance of respecting your time and providing a pleasant waiting environment, including great coffee. We're here to help and ensure your satisfaction!

May 02, 2024

Very friendly. They always think about the customer. Very clean place. Will answer any questions you may have. More

by Countrygirl_51765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
May 04, 2024 -

Rivertown Toyota responded

We're delighted to learn that your experience was friendly! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Been doing business with Rivertown for years, purchased over 10 vehicles. They take care of me that’s why I keep coming back! More

by Jeffcarter1958@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Hopkins
May 05, 2024 -

Rivertown Toyota responded

Rivertown Toyota has earned your loyalty with our excellent care and service over the years! We're thrilled to hear that you've had such a positive experience with us and that you continue to choose us for your vehicle needs. We appreciate your business and look forward to serving you for many more years to come!

May 02, 2024

Charges for services not rendered. Took car in 5/1/2024 & was blatantly lied to. More

by Rena Jade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Torres
May 03, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

April 29, 2024

I had a 9 am scheduled appointment for a simple oil change service. I recieved my vehicle back around 1130 and it was leaking oil. Service was not completed properly completed nor Quality & Control ins More

by brownma32003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert
May 02, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this negative service visit experience with us. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

April 29, 2024

Waited five and half hours for oil change and brakes . No updates while sitting in the lobby. More

by Smkdiver7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Apr 29, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 16, 2024 -

Rivertown Toyota responded

I apologize for the delay in responding and appreciate you bringing this to my attention. I'm sorry for the long wait time and lack of communication during your visit for an oil change and brake service. I’d like the opportunity to make this right and earn your business. Please contact me so we can address this issue. I look forward to hearing from you. Bradley Williams General Manager bwilliams@rivertownautomall.com

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