Rivertown Toyota

Don’t get my wrong I love driving Toyota but waiting 3 hours for an Oil change when I had an appointment?! Absolutely ridiculous. At the two hour mark, I I asked for the status of my vehicle and I was tol hours for an Oil change when I had an appointment?! Absolutely ridiculous. At the two hour mark, I I asked for the status of my vehicle and I was told it hasn’t even been pulled in yet. At the three hour mark, I’m still here waiting. Not to mention, I called this week, but the phones system was down, called the next day and was told they have no record of my vehicle. I was told to call the 1-800 number which someone provided to me. I got through to them and it ended up being the wrong number. I had to be transferred somewhere else. Toyota has made me jump through hoops just for an Oil change. Thankfully this was my last service under warranty and I can go somewhere else. More

An awesome experience with the recall service. The service advisor was prompt to assist me and advised estimate wait time since I was going to wait. In less time advised the issue had been resolve The service advisor was prompt to assist me and advised estimate wait time since I was going to wait. In less time advised the issue had been resolved. Thanks Gilbert and Rivertown technicians. More

Good job except service writers should write everything down during check-in, instead of relying on memory. I specifically stated several times I wanted my fog light bulb replaced. When I came to pick it u down during check-in, instead of relying on memory. I specifically stated several times I wanted my fog light bulb replaced. When I came to pick it up they had nothing written in the service check in. I had to go through several steps to get them to replace the bulb while I waited. More

Had an appointment for my recalled bumper, went in and found out they only are inspecting it and didn't even have the part. I called twice to make this appointment and the first guy told me that they had found out they only are inspecting it and didn't even have the part. I called twice to make this appointment and the first guy told me that they had a gray schedule so they didn't have the remedy for the bumper recall yet and he couldn't schedule me. I called the 800 number on the letter that says the remedy is available and they forced placed an appointment with the service department minutes later. Didn't get my bumper fixed though, have to come back when the part is in. Advisors are nice and they're helpful, I don't think they thoroughly inspect the vehicles when they're in for service because our other vehicle which is a Camry, has brakes squealing so bad from the rotors being worn down and they didn't even mention we needed new brakes. I know we need brakes on that car, it's obvious. More

First two times going for oil change and a mechanical 'once over.' These times were acceptable. The staff was super courteous and transparent. Recently, however, I had an issue with the fuel latch, as i 'once over.' These times were acceptable. The staff was super courteous and transparent. Recently, however, I had an issue with the fuel latch, as it would not keep the fuel door closed. It wasn't inoperable, it just needed to be secured. They told me it was a flat $90 'diagnostic' fee, to see what was wrong. I explained that I knew what was wrong, I just needed it secured (a part I could only get thru Toyota...a $2 part, mind you) This explanation fell on deaf ears, so off my van goes to the technician. Not even an hour later, the 'diagnosis' was the whole thing was BROKEN and needed to be replaced. I knew it wasn't broken, because when I pushed the fuel door release button, it worked. IT SIMPLY NEEDED TO BE SECURED. No, they told me I needed a whole new assembly, to the tune of $300. Just for the part....another $174 to 'install.' This did not sit well with me so I did some of my own checking and found the whole assembly for $148. I still wasn't convinced I needed the the whole assembly, so I took the van, and my paperwork back to the service dept and spoke with one of the managers, who brought the technician in to explain what he found. Bottom line and much mechanic-speak later, he still said I needed the whole part. He also stated that "it was really easy to get to and took no time at all." Yet you're going to charge me for a whole hour labor of $174. Hmmm, doesn't seem like "integrity, honesty and transparency and the customer always comes first!" (as stated on their sign) to me. I walked out without getting their $300 part and paying $174 for ("really easy to get to and takes no time at all") Now I understand this is a business and everyone has to make money, but this whole process seemed like a monetary xxxx. I was going to argue the $90 diagnostic fee and demand my money back, but instead will take this as a $90 lesson to never, ever, ever, use this dealership. I will order the $2 part and secure the thing myself. Because the technician is right, it is really easy to get to and takes no time at all! PS, the service agent, Jose Torres was rude and lied right to my face. He was more interested in eating his pizza. More

Justine Haas was so wonderful! She took very good care of me when I know she was very busy. She is the best. She took very good care of me when I know she was very busy. She is the best. More

It was fast, they were courteous and used the right required oil. No complaints, my rep was courteous required oil. No complaints, my rep was courteous More

Thank you Patrina for being on top of things from start to finish. Out of possible 10 I give you 100 for EXELENT customers service. Thañķs for getting me a lower interest rate than my original lender. You to finish. Out of possible 10 I give you 100 for EXELENT customers service. Thañķs for getting me a lower interest rate than my original lender. You guys rock More

Worse experience I ever had. I filed a bbb complaint on them. They are unethical and only after your money. There service department is incompetent. My check engine light came on I filed a bbb complaint on them. They are unethical and only after your money. There service department is incompetent. My check engine light came on in less than 30 days after buying it and I had it back there 3 times and then sent to Hyundai to tell me it would cost 2000 to fix and that did not fix. George the sales man told me nothing was wrong with the vehicle and to drive it with the dash light on. The next day the light mysteriously turned off and never came on to tell me the oil needed changed. Not one single light came on to tell me anything was wrong. It is my belief the sales manager turned it off when he drove it. Highly unethical company. They want to blame Hyundai. Hyundai did not sell the vehicle to me. More

Best service and staff! They have terrific customer service. I am very satisfied with my care. They have terrific customer service. I am very satisfied with my care. More